Country Inn & Suites by Radisson, San Antonio Medical Center, TX

Limpeza, manutencao e localização

I would not stay at this location if I was you I read the reviews saying it had mold on the roof and the carpets were dirty but not only that the room smelled horribly musty and my daughter got bitten by bugs she has both her hands with atleast 30 bites on both arms her whole right side of the neck bitten by bugs and her ankles she had an allergic reaction to the bed bugs and got super horrible bites all three of my kids and me got bites on our arms and ankles but the bite marks showed up on us 3 days later but my youngest got a horrible allergic reaction to the bugs that she ended up at the er Lora the receptionist was zero compassionate about it and when I complained she proceeded to say why didn’t you tell me this morning when the bite marks showed up on the second night before noon and refused to refund my two remaining nights and wanted me to stay there a third night with a room full of bed bugs !!worst experience of my life during a vacation but I learned my lesson never again will I stay at a hotel that smells musty as this is an indicator that there’s bed bugs present also the hallways smell like poop and the other receptionist said that they were having problems with the sewer and that the smells goes away in the morning so from 6 pm till like 3 am the whole entrance to our room smelled like poop we stayed at room 112 don’t stay here I read that bed bugs leave black marks on the wall from the digested blood so the black mold on the ceiling is liking digested blood from the bed bugs this hotel needs to be closed now I have were all bitten by bed bugs and I have a bigger problem now that I have to make sure I throw out my belongings I took so my home doesn’t get infested

Bed bugs here stay away if you don’t want to bring them back to your home

The beds were comfy and the distance to places was good.

One room had no ac (broken) and there were mold spots in the shower. The carpet had crumbs in certain areas/could be replaced with new carpet. The pool was unavailable. Some pictures were a bit deceiving.

Clean

Staff was friendly.

Room was dirty upon arrival. Wet paper towels stuffed above doorway. Dirt and hair on the floors and toilet showed no cleaning prior to arrival. Shower head had calcium buildup also hair and mold in shower with no light working on shower and dark in bathroom. We asked for pillows 3 times on app, text message that was sent to us asking if we needed anything and in person and got no response. Tv in room would not show channels but played audio ok.

The location is amazing! Not too far from anything we had wanted to do!!

The power outlets need a serious upgrade. Almost every plug in our room was so loose that our charger fell out, the tv didn’t turn on, the mini fridge wouldn’t get cold.

Good price

TVs don’t really work mostly black screens and our shower door didn’t close all the way

The location

There was a cockroach in my room