Maritim Resort & Spa Mauritius

Idéalement situé, il correspond à la vision que l'on a d'un 5 étoiles. Infrastructures, personnel, environnement, repas, tout est fait pour que vous passiez un agréable séjour. Bravo à tout le staff. A une prochaine visite dans se splendide hôtel.

Staff were very helpful and the food was very delicious

Expensive but good for value considering the activities inclusive (half board)

The place

We were disappointed with our stay at the hotel. Despite requesting two adjacent rooms at the time of booking, we were placed in rooms that were far from each other. We spent our time worrying about our two elderly and disabled members of our family in a room far from us. Additionally, we had specified a preference for two single beds but did not receive that option. The hotel is not wheelchair accessible, which meant that my mother had difficulty accessing many areas, with the main restaurant being the only exception. Moreover, upon our early arrival on check-in day, we were made to wait for 90 minutes at the reception after receiving a subpar drink that was more water than anything else.

The waiters were exceptional and delivered a great service.

Room allocated was too far and my request for having a room at the lower level was unfortunately not met hence it was a struggle for my elderly parents to walk such a long distance around the block. Hope we could improve the service for senior citizens. Thank you.

Excellent

We booked this hotel to end our 2 weeks in Mauritius with a plan to relax and enjoy the access to the private beach and activities and spa. We checked in at 3pm on 15th. Our rooms were simply not acceptable. a twin room initially requested was not prepared our double room had dirty bed covers which was witnessed by the Duty Manager. We were then moved to upgraded rooms but not adjoining and not ground level to ease and speed of access to the beach, pool and spa as we would have preferred. Our new room had soiled sheets - see images uploaded- this took 2 days for a response as this was reported with photographic evidence by email to be addressed by the Duty Manager and Housekeeping Manager in person due to no response. We booked a massage for 3 people by phone only to turn up and be told that only 2 people were on the booking with no time left this meant I did not get the spa experience I wanted and paid for. For a 3 day stay of which hours were wasted sorting out issues that were simply.down to quality control and attention to detail for a 5* experience - made our last days disappointing. Whilst staff acted in reactively to our complaints - we were not there to be constantly apologised to and issued rectified ......... the tedious need to have to addressed what Should be standard quality and service for such a short period was not acceptable. If an immediate refund was available to us - we most definitely would have opted to stay somewhere else..