Hyatt Regency Dulles International Airport

Polite, efficient, helpful, knowledgeable staff. Everything was working, spotless clean..

Restaurant slightly overpriced

Close to airport and comfy

Free shuttle from airport, spacious lobby, on site restaurant, large comfortable rooms that were very clean.

We dropped off our laundry to the front desk and they never sent it out. No apology or anything from the front desk staff. We really needed clean clothes as our return international trip had been delayed by 3 days due to the storm. Very disappointing. Additionally on our last night of stay the room next to us was apparently being used by a dominatrix sex worker. They were very loud, lots of coming and goings of people. After several hours I had to bang on the wall to tell them to "wrap it up". Luckily we did not have children with us! This was mentioned to the front desk as well.

This property is always very clean and very comfortable. The staff is friendly at check-in. The rooms are spacious. Take advantage of the incredible breakfast.

I am a recent guest at your property. On Tuesday, February 24th, 2026, a medicine bag containing prescription medications and personal health items went missing from my desk in room 718. I reported the theft immediately to your front desk and was told housekeeping had not seen the item. I received no investigation, no follow-up, and no resolution. On Tuesday February 24th, 2026 at 500PM-EST, I sent a formal written complaint via email directly to hotel management. I received no response. On February 24th at 800PMEST, I filed a formal theft report with the Loudoun County Sheriff's Office. Case Number: 20260550248. Officers attended the property and took statements. To date, Hyatt Regency Dulles has: - Failed to review keycard door access logs for my room - Failed to conduct a meaningful investigation into the theft - Failed to respond to written communications from a guest - Failed to fulfill its duty of care as an innkeeper under Virginia law On top of this, the manager, Viridiana, claims that there was no record of housekeeping entering my room. This is impossible given my bed was made and my bags were put away. Something is clearly fishy with this hotel and o would recommend avoiding at all costs should you not want your property to go missing.

Outstanding support and hospitality by Norma in the restaurant. Friendly and attentive. Made it a great experience!