Victoria Falls Safari Lodge

Love the authentic feel of the rooms and the views over the waterhole.

Not happy that smoking was permitted on the outside deck of the Buffalo Bar, especially as people around were eating.

World-class experience, super-friendly staff, always willing to assist, well-organized, exemplary service levels

I cannot rave enough about my two-night stay at Victoria Falls Safari Lodge. My room was clean and comfortable, but my favorite place to spend time was on the patio or bar area overlooking the watering hole. The staff was warm, friendly and extremely helpful. The food was excellent and plentiful. My only complaint is that I did not stay longer!

What a terrible experience Arrived at 2 pm, I had to wait an hours to have a room, while many others guest arriving after me were getting their rooms immediately. I finally get a room assigned. 30 mm later, while taking a shower, I received a call telling me that I am in a wrong room and need to move to another room which was prepared for me. As already installed in the room, I disagree. In the evening, heavy rain occurred. Part of the open hotel corridors and stair cases were flooded. The next morning, while going to have breakfast, the common space was still flooded, with mud, trees leaves and branches debris around ! Poor management ! Following my complains, the hotel manager came to see me to apologise and offer a spa treatment. Nice from them, however, I was unable to accept the offer as I was leaving the hotel to take my plane going back home. Definitely a place to avoid for anyone visiting Victoria Falls

Wonderful stay despite poor weather meaning that we couldn't sit outdoors often. Hotel staff were very friendly and shuttle to town and falls was appreciated. Rooms were very African and most pleasant. Large balcony and wonderful bathroom. Great for visiting Boma drum show. Water hole further away than I expected but still nice to look at. Beware that lots of stairs have to be climbed to get to bar, dining room and rooms which we were not aware of.

The location looking over the water hole is excellent and the assistance from the team member was brilliant

Nothing

Location

1 room had a water leakage, guests had to be relocated to Neighbor lodge. Pre arranged for non couples, two duvets. But wasn’t provided. Had several attempts to try and get an invoice. Staff wasn’t helpful and kept on answering generic emails. Overall it was a surprisingly poor experience to deal with the lodge

The Lodge is located in the middle of the jungle and immerses you with it. Such an exotic location with an open air main lodge and way more luxury than expected! This place is the best in hospitality and conveniences not expected in such a secluded place. You'll never be bored, hungry or missing anything here! Safari guides are the best and most informative you'll find anywhere and so friendly!