Fairfield Inn & Suites Omaha East/Council Bluffs, IA

The receptionist was very friendly and helpful. Recommended a place to get dinner. Overall a good experience.

The WORST hotel experience I have ever had. First the homeless gentleman trying to get me to come to the unlocked side door when I pulled in, but then the couple fighting in parking lot. Then as we went in to check in no staff for a good 10 mins at the front desk. We finally get checked in so we head up the stairs which looked abandoned. We get into our room and a horrible smell hit you as you walked in of sewer. Then we see spots of blood on the bed. Not only that but also hair and visible bedbugs!! Also visible black mold in the widow seal. We had a second room as well that also had a bad stench and broken TV. We go to the front desk to wait another 10 mins before staff arrived to tell them we want a refund due to the circumstances and won't stay there. She took our key cards and said to call the manager the next day to discuss a refund. We call the next day to talk to the general manager. I tell him about the bed bug situation and he doesnt even act suprised at all about any of the issues. He just informs me he won't refund my money for that night just the second night we were supposed to stay. I couldn't believe this place had Marriott on the building. Its horrendous!

Enjoyed the hot tub and the breakfast was the best we had on our 2 week road trip. We were disappointed in the gym.

My room wasnt cleaned!

Even though the staff was pleasant and helpful there was an unpleasant smell that I suspect came from the carpet I will not be staying there again.

Conveniently off of I-80 and near food options and gas. Area feels safe. Room was comfortable and clean. Staff friendly and efficient. Lots of options at breakfast. Would stay here again.

Very friendly af helpful staff. Clean lobby. Great breakfast.

The room was MUSTY MUSTY MUSTY. We could hardly sleep due to the smell. The AC was running and did not help, maybe it was coming from the AC unit. Plus, there was a kid or dog running back and forth across the floor above us throughout the night, also contributed to poor sleep. It was one of those nights that you are glad it is “time to get up” to just be over it and on your way. Could not have stayed there 2 nights.

The front desk staff was so kind and the mattress was comfortable but that is all I would recommend. The carpet is disgusting so I wouldn’t be on it without shoes and the bathroom was extremely tired. It needs recaulked and painted. We didn’t pay a lot so you get what you pay for but it’s well below what I’d expect from a Marriott property.

This place was wonderful! Close to Walmart and lots of dining options. Staff were friendly and helpful. Very clean and nice. Amazing options for breakfast.

Great place for my 12 year old granddaughter and I to have a stopover on our way to Minnesota from Colorado. Walk to restaurants and then a swim before bed