Best Western Plus Wichita West Airport Inn

Vending & ice machine out of order on 2nd floor.

Their website listed that they offer and airport shuttle but it closed over a month ago. The only reason we booked there was because of the shuttle.

Even though I checked in well after check in time, front desk staff had issues finding an available room. Hotel is run down and doesn’t feel clean. Will not stay here again.

four of us traveling together, took a half hour to check in. When we left, they messed up our bills and charged us 4 different amounts. Took over an hour to check out and get the correct charges fixed. The woman checking in and out has NO communication or social skills. Also is EXTREMELY slow.

Older property, a few bugs in our room and we are a elderly couple and our room was on the 2nd floor at the very end of the hall.

Got to my room and it hadn’t even been cleaned. It was already 9 o’clock at night and there were no other rooms. I feel sorry for the front desk stuff. It wasn’t their fault but I wasn’t waiting another 30 minutes for somebody to show up and then still have to clean a room. I feel like the refund process should’ve been a little bit easier than me having to deal with it when it wasn’t even my fault.

The hotel is right off a busy street but not easily accessible by vehicle. You have to enter from a side street. I was glad to find an EV charger in the parking lot. Most hotels don't have a charger.

Not a pleasant stay. We checked in and had to be moved to 3 separate rooms due to various issues. The first had a low battery in the smoke alarm and was constantly beeping. The second reeked of weed and the refrigerator didn't work. The last was fine until we flushed the toilet and the lever fell out of the tank. Due to exhaustion and frustration, we stayed in the last one. The toilet was repaired the following day. Unfortunately, not correctly. The chain was too short to allow the flap to close and the water ran constantly. To top it off, we brought some food and tried to eat on the desk next to the television. So did quite a few ants. We requested to be comped for the first night. Instead, we got a 50% discount. Given we were in 3 different rooms in one night and NONE of them worked, that simply wasn't good enough. The only recommendation I can make relative to this hotel is to stay away.

Breakfast buffet was terrible.

Checked in and no airport shuttle as promised on Orbitz and the hotel’s website Went to our room and nether key worked Went to office for different keys. They didn’t work either They gave us a different room. Still not cleaned with towels all over the floor and trash everywhere Back to office and finally got into a room an hour after we arrived.