Quality Inn & Suites Birmingham - Highway 280

Close to all the things, shopping and eating and entertainment on 280 and the interstate. My son enjoyed the indoor pool. The breakfast was okay, had some hot foods and other typical things. Beds were comfortable but this place could use some updating. The appearance when we pulled up definitely wasn’t what I was expecting. However, it was fine for the price and a nights stay!

They tried really hard to charge my card before I even left for my trip which was a 2 hour drive. I got a ton of emails about pre check in and after reading reviews I was afraid they’d take my money and not give me a room so I did the pre check in and paid before coming out of fear. Seems like a quick scam tactic if I would have been later showing up than I expected to. The young lady at the front desk was quick to assume things and wouldn’t listen. Customer service could be worked on with them. They hide in the office and I guess see when people come up on camera or listen for the door to open. I had to make the door open for them to hear me cause I stood there and could hear giggling in the office and no one came up to the desk until I heard them say something like “someone is up there”. I asked for a pool towel and she said “the pool closes in 3 minutes” and I replied “I know, that’s why I need a towel for my son…” just kind of felt rude and not quite using their common sense. I was fully clothed so clearly not headed to get in the pool. The tub felt like it may fall in and it was hard to turn the knob for the shower to come on.

We chose it because it was so close to Grandview Hospital

Nothing

Clean and friendly

Bed was very hard

Staff at the front desk was great.

The carpet in the hall and rooms were sticky. Pool hours should be extended latter for adults to enjoy without splashing children.

I liked that it had a pool and breakfast included.

The room smelled bad and it was muggy.

The stay was ok, but room smelled of mold and was very musty. Smelled like a smoker had been in the room.

When I left the property a day early than expected, but paid for the room the deposit was never refunded after several phone calls and promised a return call to settle this, but no resolution due to the claim of I had an animal in the room. I don't even own an animal and was traveling there with my daughter for a softball tournament. This was very unprofessional of this Hotel and I will never recommend anyone to stay at such an establishment that lies on their guests just to make more money. This I want to address to whomever needs to know until I get my deposit back. This is not acceptable behavior.

Could have been better

The eggs

The breakfast was pretty good.

It wasn't clean, the elevator smoked, the repair work done to the rooms and hallways was pretty bad work and paint. It had a bad smell. And the pool was closed for "repairs" and that pool was the reason we booked the hotel.

Location

Noise levels