Crowne Plaza Cleveland at Playhouse Square by IHG

Staff was friendly and very helpful! The hotel itself is gorgeous and very well maintained! The decor in the lobby is beautiful!

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Large room, remodeled bathroom, clean. Entire staff was great. Breakfast was included!

LOUD utility room buzz by elevators could be heard throughout entire floor & somewhat in room.

Reasonable rate, Valet was good

The front desk staff was put off by any questions or communication.

I liked it was downtown, it was clean and it had a nice bar inside

I don’t understand how the rooms are so dull and basic to be paying so much per night. The one lady at the desk was so rude with my ESA animal and instead of saying something to me she was having all staff side eying my family and I and made us very uncomfortable considering it’s a service dog and I called prior to booking this hotel for our trip to Cleveland. I also didn’t like that we paid 55$ per night for parking and could only do valet which was annoying when we were on a trip there and didn’t like waiting and waiting when we felt we should have had the option to park ourselves if we wanted to. The beds we were in room 617 and the beds made the worst noise and not comfortable what so ever! Not to mention you have to get buzzed in but there was people who were able to get in that were clearly not actual guest and were allowed to use the bathroom which we felt was very unsafe especially because we noticed it ourselves when we came in very late and sat down in the lobby to take pictures. If you know you know downtown is flooded with a bunch of anybody so just turned us off! We really only booked there for the pool and never will I ever book there again !