Quality Inn Traverse City

The bed sheets are stained and crusty. It looks like blood stains and some crusty white stains. They stick together in the crusty parts. It’s disgusting. They told me I needed to switch rooms and then tried to up charge me. It was the only hotel that had a room available and cost me just under $500

Our A/C was not working the first day and after reported problem, LaLoo promptly replaced with new A/C unit. Appreciate it.

Went to check in. It was 3:40, check in is at 4. They said that they had to waite until 4 to confirm that the room was ready. I don't believe this at all. I asked for housekeeping. They only offer that if you stay 3 or more nights, but we could make "arrangements " to meet with the garbage and fresh towels? Seriously, who does that? Breakfast ...no butter for toast or waffles? Both mornings sign said....no eggs or sausage served today, sorry. Yesterday no yogurt, today they had yogurt. This morning, after breakfast, our room key didn't work. Front desk promptly fixed it. After 8:30 am, your keys no longer work. Who does this?

last choice when traveling for work.

We arrived at the Quality Inn in Traverse City about 2 hours early. While the rooms were ready, we were denied check in unless we paid an additional $40 fee. Who does that? We weren't alone with this experience. I don't see the harm or need to pay extra if the rooms are ready. It appeared that the Quality Inn didn't value our patronage, or didn't want (need) it. Poor customer service in my opinion. I am a Choice Hotels Member. Does this mean anything to this company? I was disappointed with Quality Inn's attitude, and will take my business elsewhere in the future.

Horrible customer service. Room was not ready at check in. Was told to come back later. Also was asked rudely for a $100 security deposit. I requested to speak with hotel management and was provided only an email address. They would not give me a phone number to call. They then canceled my reservation and told me to leave the property because I was now trespassing. Hotels.com was a great help and was able to get me a refund and I stayed elsewhere. I do not recommend this hotel to stay at. Avoid it at all costs.

This hotel is not very clean or well maintained. If you’re a family with children is guest you book a different location.

This place needs help. Parking lot over grown with weeds. Lobby very small, dark, so was the hallway. Carpet needs cleaning. Check in staff rude