Homewood Suites by Hilton Dallas-Lewisville

Was a good experience, slight miss up on our room but they accommodated us for the better. Breakfast was good both mornings. Definitely recommend.

Amazing breakfast

The hotel front desk and public areas are nice and clean. however, the room is old and they are just remodeled, the painting smells so strong that I could not sleep.

I stayed at the hotel for almost two weeks and enjoyed my stay. The staff was awesome their customer service was on point. I ate at the restaurant daily and most of the meals I enjoyed. I hated when they changed the fries from homemade fries but I do understand why. The burgers you have to watch how you order your burgers because a couple times it wasn’t medium but rare. They area is great and close to many shops and different food. Also, it was close to a nail shop that I was able to visit. If you like to grocery shop Aldi’s was walking distance away along with the others. Overall , a very good stay.

This place is bad. Don’t stay here. There is a Homewood Suites in The Colony that is like 10 minutes away. 1. First room we had was 310. It smelled like mold and mildew so it made us gag. Told the front and they offer to spray something to cover the smell. We asked for another room. 2. Halls smell like cigarette smoke. 3. Back door stays open about half the time. 4. There were several half smoked cigarettes sat by the back door. Like someone left them to come finish the later. 5. Lady was screaming that here dogs were fighting at 10:30 at night. I called the front. They never came upstairs. Twenty minutes of her screaming and front desk never came upstairs. 6. Hotel is full of people that are most likely living there. 7. Hotel is just plain dirty. Like gunk on the walls and counters. Dirt and food under the edge of the cabinets.

Excellent room layout allowed family members to work and sleep as needed and privacy Staff was extremely friendly and helpful Staff was constantly cleaning and mopping the facility Breakfast was better than usual American hotel breakfast

Outside door to parking lot did not close properly

Hotel was very clean and nice. Staff was excellent. Only thing was outside door was not secure. I guess the lock was broken but I am thinking that could be fixed easily. It was the c-entrance.

This property is in need of renovation. It’s probably as clean as it’s going to get, but everything is old and in need of replacement. On the first night of our stay, our shower did not work, and it was not fixed until the afternoon of our second day, and so we couldn’t take a shower before leaving for our day’s activities. The water would run into the tub, so we stood in the tub and crouched to wash our hair. If we had been old or in any way not able-bodied, we could not have done this. (The tub stopper also did not work, so we couldn’t take a real bath.) The toilet also backed up, and my son had to look for a plunger in the lobby bathroom because there was no housekeeping staff working, and the front desk person was the only person, and that guy didn’t know if or where the hotel had a plunger. I was about to go across the street to Target at 11 pm to buy a plunger and a toolbox to fix the shower when my son found a plunger downstairs. If he hadn’t, we would have had no working bathroom at all — and the hotel was booked, so we couldn’t move rooms, we were told. After the bathroom repairs were made, our stay was as fine as it could be in an old, run down hotel property. (Elevators very slow, tile in bathroom very cracked, hallways had an overpowering smell of carpet shampoo or something trying to mask I don’t know what…) I expected more for what we paid for this hotel.

The staff was really nice and good breakfast options. The cabinets were freshly painted. Comfortable beds. However we did find 2 crawlers. Otherwise clean room. Comfortable stay.