Hotel Metropole

The hotel is very well located, on Praca Don Carlos, a short walk from Rossio station. Staff were friendly and helpful and the hotel was clean and well furnished

I am sure in the past this hotel had a grand entrance off the Praca into a large reception lobby. However, that is now taken up by restaurants so the entrance to the hotel is via a small doorway (tradesman's entrance) to their side where you take a short lift ride to floor 1 where reception is. The photos on this site do not reflect that. It is also in need of a bit of a refurbish all round. We had an issue with our room which we had to raise with staff. To be fair Joao and his female trainee assistant dealt with it very professionally and courteously and the matter was resolved very quickly so thanks to those 2 staff members for doing so. One big surprise though, for a hotel which caters for a large number of foreign travellers (as evidenced from the different languages heard at breakfast) is there was not a single foreign language channel available on the tv. Surely that is a quick and easy fix for Metropole to put right? Given the room price I am sure most travellers would expect it.

Location can't be beat, easy walking distance to major sites, shops and restaurants. The room was spacious and the windows facing the square didn't let in much noise.

Overall dingy in appearance, furniture is quite old in appearance, the carpets throughout look quite old/stained, the elevator is slow, the breakfast was extremely average.

Excelente ubicación, el personal amable y atento, desayuno muy bueno.

Hubo problemas con el aire acondicionado pero nos cambiaron de habitación y mejoró la situación.

Excelente hotel. Boa acomodação, limpo, confortável, bem localizado. Ótimo café da manhã! Todos muito simpáticos e amáveis.

Very nice hotel in a convenient location overlooking Rissio Square. Good breakfast and late checkout was great.