Byland Star Hotel

Everything perfect as described. Very close to Yiwu international trade market and International expo center. Highly recommended.

Location good

Little more improvement

It’s close to Indian restaurants

Dear Management, I am writing to formally express my dissatisfaction regarding a recent incident during my stay at Byland Hotel, which has left me both frustrated and disappointed. On [09-23 of April 2025. Incident happened on 13/04/2025], my companions and I checked into your hotel. Upon our departure to another province, we were charged an additional 200 RMB for what was claimed to be a stain on our bed sheet. We paid this amount under duress, as we needed to continue our travels. We had specifically requested that the bed sheet be kept with our luggage, assuring the staff that we would address the issue upon our return. When we returned to the hotel two days later, we inspected the bed sheet and discovered a small blue pen mark—essentially a line with two dots. We were taken aback, as we had not carried any writing instruments with us during our stay. Despite our attempts to explain, the front office staff remained adamant that the mark was our responsibility. Their refusal to consider our explanation was both unhelpful and discourteous. I find it hard to believe that a hotel of your reputation would handle such situations in this manner. It is concerning that the staff did not even consider the possibility that the mark may have been inadvertently created by someone else or that it could have been a pre-existing condition that went unnoticed until our departure. This incident, coupled with the harsh behavior of the front desk staff, has marred what should have been a pleasant experience at your hotel. I urge you to review this situation and consider refunding the 200 RMB charge, as it seems unjustified given the circumstances. I hope you take this matter seriously and ensure that your staff is trained to handle such issues with professionalism and courtesy in the future. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Fahad [Reservation Number:4914566264/ 4801456208]

Séjours agréable , personnel gentil et patient