ApartmentsGarda - Residenza Antiche Mura

Very spacious modern appartment, uou have everything uou need inside. Also, the location is perfect,

car parking was an 8 minute walk away which was not a problem and was free with a pass. Apartment is centrally located and a 2 minute walk to the lake. The key had to be collected from the agent which was either a 15 minute walk or 5 minutes in a car. There is a short term facility for offloading/loading outside the apartment.

leaving at the end of the holiday!

The property is lovely and has been decorated very tastefully and is bright and modern with good quality fittings. The bathroom is good with a good shower and the beds were very comfortable and we slept well. The road is very busy but the double glazing did a good job of keeping the noise out. The location is excellent, just 2/3 minutes from the lake. Wi-fi good.

Sadly we had a couple of bad experiences with this property. The check in was terrible. We arrived by bus at the station at 2 pm and we had to walk to the offices of Montelbaldo, who we presume were representing the owners, to pay and get the keys and then walk back into town. It was 3.45 pm before we eventually entered the apartment. We have always either been met at the property or at a convenient location by the owner or their representative. Some properties use a coded key safe. The second problem was that there were no utensils that one would reasonably expect to have in a kitchenette to prepare, cook and serve food. There wasn't even a bottle opener/corkscrew and no washing up liquid or dish cloth. In fact there was absolutely nothing. Also there were no cleaning items in the apartment and we had a small spillage and all we had to mop it up with was toilet paper. To be able to self cater is very important to us due to a personal issue and to be unable to cook made things very difficult. We gave it a couple of days and then WhatsApped Montelbaldo but nothing transpired. When we arrived back in the UK there were a couple of unpleasant emails and text exchanges between us and Montebaldo where they, unbelievably, blamed us for there being no utensils in the property. We feel very sad for the owners, Massimo and Francesca, who have clearly provided outstanding customer service to their guests in the past and have rightly built a great reputation over the years. In our humble opinion this reputation has been badly tarnished. If Self catering is important then this apartment may not meet your needs. And if it is not important then, in fairness, it is a lovely apartment in a great location. I have photos and all communications are archived if anybody wants to see them. A comment that I received from a director of Montebaldo was this, and I quote..." we manage it in our own way; it is up to the customer to accept our way of working or not.

Overall our holiday was good, clean and comfortable.

The property is located close to a music bar which creates a lot of noise into the early hours and along with the early bin collection meant a disturbed nights sleep. Earplugs are essential for light sleepers. PS watch out for the electrics flicking off off if the aircon, kettle and other appliances are on.

Modern, beautifully renovated apartment. Great location. Wonderful hospitality from owners.

Orbitz sucks. Don't use this site.Their filter section doesn't work and I accidentally booked this hotel and they would not refund. Use another site.

Sehr sauber und modern eingerichtet, direkt im Zentrum, alles gut zu Fuß erreichbar, leider kein großer Balkon aber wir haben uns sowieso kaum aufgehalten. Nachts nur mit Ohrstöpsel, weil im Zentrum. Hat uns sehr gut gefallen

Stunning flat, all absolutely immaculate. Massimo and Francesca were lovely and couldn’t have been more helpful. They had thought of everything. The location is perfect, just back from the seafront and seconds from local shops and restaurants. Garda town is beautiful and we found this the perfect place from which to explore the rest of Lake Garda. Thank you Max and Francesca exceeding our expectations and for a great holiday.