Niik Tulum

The place was nice and aesthetically pleasing. There was just body odor caked into the curtains which made the room smell a little bit, and the bathroom sink faucet was very squeaky. Other than that, it was a great place to stay.

BIEN PARA TRABAJO

The rooms were very spacious and the staff were so friendly. The pool was such a nice place to hang out by.

My family was supposed to stay here in 2 rooms for 2 nights. However, we checked out after one night because this hotel was unsatisfactory. There seemed to be a near-endless stream of issues. Neither rooms' safes worked. Both rooms' refrigerator had been turned off and one of them leaked water everywhere. The other room's hairdryer did not work. One room was missing a couch, so that you could only sit on the balcony chairs, the toilet, or the bed. That room also had a very loose faucet that seemed ready to detach from the sink at any moment. There was no in-room coffee or tea. Although a microwave was in the room, there were no mugs provided (so we asked for some, and got them). There were no fitted sheets on the beds; the sheets used as substitutes became untucked quickly. Instead of using a flat sheet and comforter, there was a textured sheet that caught on our nails repeatedly during the night. In one bathroom, the window hinge was broken; it took cooperation from my daughter lifting the window from the outside and me pulling from the inside to get it to close. (An open window is an invitation to be bitten by mosquitos throughout the night.) Breakfast was supposed to start at 8am. We had to leave at 8:45am to start a tour, so we sent in our orders the previous night. The man working at the front desk of the hotel was also the only server and none of our breakfasts were ready until 8:25am. The fruit salad that was supposedly included with breakfast never made an appearance. I hung a "Do not disturb" sign on my door because I prefer not to get my room cleaned. When I came back from visiting Tulum alcheological site, someone had gone through and cleaned the room. For the reasons listed above and more, we decided to check out one night early. If visiting Tulum, I recommend that you choose a different hotel.

Friendly and helpful staff. Great pizzas. Comfortable and clean room. Very reasonable rates.

Location was further from the beach and shopping area than expected.

I liked the front desk workers like Alvaro who was especially helpful. I liked that we could book tours and rent bikes. The location is great and the hotel was comfortable and beautiful.

Beautiful relax atmosphere. Bike rental available

We were a 1 hr late because of traffic to check out the last day and our belongings and suitcases were all taken out. I would have preferred to be charge a late fee then someone moving or touching my things.

The staff is super friendly. The hotel is clean, has nice esthetics, and is located in an area where you can walk to restaurants and shops.

The breakfast was pretty bad and expensive.