Viesca Toscana Suites & Villas

Devo confessare che è molto più bella ed elegante delle immagini presenti in Rete. Tutto perfetto, curato nei minimi dettagli. Consigliatissima

رائع وجميل

Nothing, the worst hotel I’ve ever stayed in

First and foremost, I urge everyone to steer clear of this hotel. SHL, you should be ashamed—this hotel falls far below the standards your chain claims to uphold. 1. We were on our honeymoon, and as a “gift,” they gave us a room above the hotel’s restaurant, where staff exited the restaurant blaring loud music, shouting, and dragging tables and chairs. 2. There was no hot water. This is a supposed to be five-star hotel charging over €350 per night, and they couldn’t provide hot water for three nights! When they “fixed” the issue, the hot water was limited to just half an hour. 3. Every day, the room was infested with insects and mosquitoes—it felt like a safari in Africa. The housekeeping staff left the windows open all day. (I have plenty of evidence to back this up.) 4. The front desk service was appalling: a. We asked them to book various activities for us, and they promised to arrange everything and get back to us. Of course, no one followed up, and nothing was booked as promised. b. After 9:00 PM, no one answered the phone at the front desk. We physically went to check if anyone was there, and for three nights, the desk was completely unattended! 5. The gym: They claimed it was open from 7:00 AM to 7:00 PM. We arrived at 9:00 AM, only to find the lights off (either no one bothered to turn them on or they were deliberately off). The air conditioning was also off, and when we asked for cooling, they claimed that since it was early October, they had switched the system to heating mode with no option for cooling. (Note: The weather during those three days ranged from 16–28°C.) Utterly shameless! 6. The hotel has several buildings with rooms, and the entrance doors to these buildings were often stuck. We, along with many other guests, were forced to wait outside for 10–30 minutes until someone opened the door.

Simply a wonderful place. This is our fourth time staying here. On a scale of 10,we give it 15 points. We definitely recommend it. Many thanks and hopefully we will see you again in the future.