Hotel Casa Blanca

A friend stayed there before the lockdown and recommended Hotel Casa Blanca in Ajijic. The staff was extremely nice and tried to be very helpful. However, I was extremely disappointed with the “hotel” and I checked out two days earlier than expected. The manager requested full payment upon my arrival. I am accustomed to hotels accepting payment at the end of the stay. Now, I see why payment was requested upfront. The manager, though very nice and very personable, did not take the major credit card I made the reservation with, and only accepted Visa, Mastercard, or cash. I requested a refund for the two nights I did not stay and that request wasn’t honored. I would like Expedia to facilitate a complete refund for the following reasons. 1. There was a dead bug in my bedding and when I showed it to the manager, he said they would change the sheets and that maybe the last person left it there. The room should have been cleaned thoroughly before I arrived. 2. The closet was very musty and I had to air it out and use an essential oil to mitigate the smell before I could hang my clothing in it. 3. I had to request a face cloth, the towels were hard and extremely inexpensive ones, there were no tissues in the room, and when I requested some I was told that they don’t supply tissues. 4. Some of the furniture needed to be dusted. 5. The blanket was EXTREMELY old and worn, because it had pilling all over it. 6. There was a body odor of someone on one of the pillows.

It is the perfect location. It’s close to the Malecon, the plaza, restaurants and shops. It’s on a quiet street. The staff were friendly and helpful. The continental breakfast was delicious and plentiful.

I thoroughly enjoyed my stay. No complaints.

Excelente atención

Surrounded by more pricy b&bs in the heart of the town not far from the malecón. Fresh fruit was awesome. Coffee ready every morning at 8:30! Bed was awesomely comfortable. Clean. Has an evening- low key bar on the premises. Coffee shop across the way. Stairs to the Rooms. Small Quiet patios. Also had some English channels on the tv

It was great.

Loved it!

great location staff were kind and helpful safe

Breakfast was okay Nothing exceptional

the terrace area

the stairs

This was a very friendly place a very clean property central to everything. I would not hesitate to go back and stay at Casa Blanca.

Location ,friendliness

Charming, sweetly decorated hotel very close to everything in the old part of Ajijic. Loved the gardens with high ivy covered walls where breakfast was served. Lovely hand painted touches in the rooms. Quiet and peaceful.