Quality Inn Clarksville - Exit 11

They have ripped me off and charged me 275 for one night. I am beyond livid. I had a very bad experience. Their Internet did not work so I asked for a 30 minute extension for checkout time, because I needed to do some work on my laptop and had to call my Internet company to try to get my hotspot to work, which the front desk clerk refused. She got hateful., telling me that her husband is the manager, when I asked for the manager‘s number. She told me that he would not answer the phone. This is fraud, now I have to cancel my debit card because of it…!!!!! Not happy !

Bed comfortable

The bathroom sink did not drain, and bathroom door was catching and made a loud noise when you open or close it. Also breakfast was cold. No diet syrup or peanut butter.

We stayed here for the whirlpool tub we had to buy cleaner before we ever got in and it was still dirty in the streams I will add before and after photos of the tub

Check in was easy and quick. The hotel was clean and updated. The room was nice. Bed were comfortable. Breakfast was pretty good

We stayed here for an overnight stay traveling back home from a Florida vacation. It was the perfect spot! We were hungry getting in so late and McDs was right next door and a gas station! The room was roomy and the bed was super comfy! Just what we needed for a lovely overnight stay!

We got into town at noon but check in wasnt until 3. I asked if we could do early check in.The man didnt speak english and went to get his daughter who if we paid them 40$ we could check in early. I said no we would go get lunch. An hour later they call and say our room is ready. The eelevator was HOT AND HUMID with HOT air blowing on you. The overwhelming air freshener smell in the lobby to mask cigarette smell was extreme. The floors were dirty and handprints all over the walls. We had to put all our weight into opening the door to our room because it stuck to the frame. We had to pull with our weight to open it from the inside of the room. Room was ok. Smelled old and musty. Dirt and cobwebs in the bathroom like it hadnt been swept in who knows how long. Tv had what im hoping was just red food stains on it. Couldnt see out the window because it hadnt been cleaned and had smudges all over it inside and out. The intersection to get in to the parking lot is very dangerous as well. Not to mention theres a pool right beside the front of the building but when we asked about the pool we were told they didnt have one. At one point the elevator stalled and made a humming noise with no movement. Tried pushing all the buttons and non worked. Door opened half way and we took the stairs instead. Told management and he said "just shake it a little it itll work".

We just needed a room to stop over on a road trip—I wish we’d chosen something different. The room reeked of body odor and the sheets felt damp in the humidity. We left ASAP

The hotel was beautiful, neat and clean. The staff and GM were amazing. We accidentally booked the wrong date and they graciously helped us with Hotels.com to rectify the situation. Will absolutely stay at this hotel whenever we pass thru or visit.