Fullerton Marriott at California State University

Water pressure in shower could be better

I am a frequent traveler and a Marriott Titanium Elite member, so I base my hotel reviews on both brand standards and my personal experiences. I stayed one night at the Fullerton Marriott at California State University after arriving on a later flight into ONT, as I needed to be in Santa Ana early the following morning. The hotel is conveniently located right off the highway, making it a very practical choice for this type of stay. This stay happened to fall on my birthday, and the check-in experience was exceptional. The front desk associate greeted me by name and immediately wished me a happy birthday without hesitation. He was genuinely warm and welcoming and went out of his way to make the arrival special with a few thoughtful extras. It was one of the nicest and most memorable check-in experiences I have had. I was well recognized as a Titanium Elite member and received an upgrade to a suite, which was spacious and very comfortable. The room was large, well appointed, and met all expectations. The bed was comfortable, and I had no issues with noise despite the hotel’s proximity to the highway. Parking was easy, with a convenient deck that connects directly to the hotel, making arrival and departure simple. There is a concierge lounge on property. While it is somewhat small, it is nicely maintained and a pleasant space to relax. Breakfast was not served in the lounge, and I was provided with a voucher for breakfast in the restaurant. Unfortunately, due to my early departure, I was not able to enjoy breakfast during this stay. Overall, this was a truly outstanding experience driven by phenomenal customer service and strong elite recognition. The combination of convenience, comfort, and exceptional hospitality makes this a property I would absolutely stay at again.

I visited Fullerton in November and I enjoyed it very much. The hotel staff was so kind and helpful. Big thank you goes to Denise. One of the nicest person I’ve ever met. She was on a different level, kind, helpful. She made my mornings, so fun to chat with. Thank you Denise and the rest of the staff.

Cleanliness and location

More towels would be nice.