San Francisco Marriott Marquis Union Square

Ease of booking, competitive pricing, location and bonus gifts- $20 per room and cable car passes. The reception and security staff were extremely helpful.

When I logged onto the WiFi, there were offers to pay for WiFi. I was confused because it appeared that WiFi was included but the site kept trying to have me pay for if. I’m not sure if it was for upgrades, but it made me think that I didn’t have WiFi provided. Tried to take photos from my room, windows too dirty to get a good shot. Understandably, it’s a big request.

Great hotel within walking distance to shops, union square and lots of tourist destinations. Close to Union square and cable car stop, walking distance to Piers

Absolutely stunning city view room. Very clean, nice and comfortable room. Would definitely stay again.

Nothing, no complaints at all

It is UNREAL how this hotel gets away with treating their guests. When I arrived, there were 3 separate families/couples complaining and having trouble at the front desk for various reasons, all service-related. Even though we were all Bonvoy members, some with Elite status. The most egregious situation I experienced was the day after my check-in, I was in a wedding. We had multiple rooms for guests of the wedding, and the grooms had booked a large suite (Elite members) to get ready in for their entire wedding party. They put everyone's name on the room so that we could get keys at the front desk (the elevators only work if you key up). The day of the wedding, I realized my key didn't work so I went downstairs in my pajamas because I was attempting to get up to their suite to get my hair and makeup done. The front desk man immediately started verbally berating me because I didn't have my ID. I said, sir, I'm literally in my pajamas???? And I'm a guest here with my own room, why would I need to show an ID again? It was very obvious I was in bridal pajamas. He immediately was so aggressive with me. I totally understand hotels have policies and I am happy to abide by them but to start the conversation so aggressively was crazy. San Franciscans truly are a different breed of human. Also, they don't take Apple Pay in 2025. Bizarre experience, terrible people, would never recommend.

Bedroom floor was dirty and refrigerator did not work. Lobby bar not very enticing-top floor bar lovely but unfortunately not open afternoons which would have been nice during air show

Bar options just right. Parking-na. Took waymo and uber

Rosanna, I just wanted to take a moment to express how truly impressed I am with your professionalism and kindness. From the moment I walked in, you made me feel welcomed, valued, and at ease. Your friendly smile and positive energy set the perfect tone for my stay, and your attention to detail shows how much pride you take in your work. It’s rare to meet someone who combines efficiency, warmth, and genuine care so naturally. You’ve turned a simple check-in into a memorable experience. Thank you, Rosanna, for going above and beyond to make guests feel special.