Embassy Suites by Hilton Kansas City International Airport

Suites are always nice with families. Beds were comfortable. Manager reception and breakfast are good.

Hilton should be ashamed. Everything was so run down and outdated. Dirty. Furniture in our room actually had holes with stuffing showing. Lukewarm showers and slow drains. Pool area had visible mold and insulation. Doors and Mop boards peeling off everywhere. Broken elevator, dirty stairwells. Breakfast was decent but they ran out of everything. Double beds, which we knew, but not great for larger people. Way overpriced for the condition of the hotel. We can only assume the owners are planning on leveling the property as nothing seems to have been updated in 30 years.

Front desk

Rooms were half cleaned after asking for room service daily.

For the price it was okay. One elevator out of three was down. The top bed comforter had something black on it in a couple spots, the sheets looked okay. And, unfortunately a local homeless gentleman got in and committed suicide by jumping off the top floor in the atrium below.

This hotel has old carpet and bathrooms need updating! The food was great and I like the reception with free drinks

The second night we were staying, we were awoken by very loud hammering (around 10 pm), then a bit later again awoken by what sounded like drilling at approximately 11 pm. This is a bit ironic as there is a sign by the elevators stating that guests should be quiet between 10 pm and 7 am! After calling the front desk several times the phone was finally answered and the clerk stated the noise was caused by a workman in the pool area. Apparently the workman (who is a hotel employee we were told the following day) thought 11 pm was a good time to power-wash the pool area??? Also, the room was definitely in need of refurbishment. The carpet was stained in multiple places and the furniture was fraying and also stained. The WiFi is spotty at best, free for Hilton Honors members, but $9.95 for others. Also, be advised that because it is near the airport there is a nightly parking charge and you must register your car through an app. We would certainly not stay there again.

We love embassy suites. The only hotel we use

Doesn’t even have the basics a guest would expect. No shampoo, no hair dryer. Phone on the bedside table didn’t work and they couldn’t bother to answer when I called the main line from my cell phone. Refrigerator so loud you think you’re still at the airport on the runway. Hilton just keeps getting worse no matter which brand you choose.

There were negatives and positives of this hotel. We were there for a safety convention, so there were quite a few people. The hotel is definitely old, and there are some much needed updates. In our room (which was supposed to be an upgrade), the curtains on both the hallway window and the exterior window had problems. The hallway, we were able to get to close, but the exterior was a much bigger problem. We had to ask the hotel twice about this window (west side of the building so picture the sun in your eyes in bed). The curtains were too short to close all the way. You close one side, the other opened. We were told they didn't have any other curtains to fix it and were going to leave. They finally got a ladder and hung a blanket up on the rod after WE suggested the fix. The positives: The breakfast was good when they had the guy running the griddle. He was a true griddle master. The event rooms were close to everything so that was handy. The best part, John, who was part of the meeting room staff was a true rock star. That man worked his tail off to make sure the rooms were set as we needed them.

The location was nice. The beds were comfortable.

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