Hampton Inn & Suites Tempe/Phoenix Airport, Az

There wasn’t one thing I didn’t like about this property. Flight was detoured around midnight. I was able to quickly get onto booking.com and grab this hotel. There was a free shuttle. Patrick (I believe his name was (we were sleep deprived), he had glasses and dark hair and very bubbly) greeted us at checkin. Got to the room… clean, quiet and wish we had more time to stay. Checked out only a few hours later by Patrick and he again was very pleasant. On top of that the hotel was decorated for the holiday and offered breakfast to go.

Breakfast was very complete and changed a bit from day to day. I enjoyed the central and safe location

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I stayed here after arriving on a long flight, Karen on the front desk was great. The room was very clean and the bed comfy. A good selection of food at breakfast. I used the shuttle to and from the airport. I’ve stayed in several airport hotels in Phoenix but this was the best, I would definitely stay here again.

Close ride to the airport. Decent breakfast. Fairly clean, though not spotless. Has pool, hot tub and gym. Free shuttle service exists.

1) Shuttle service. I called for it and followed all instructions. Was told they would pick me up in 15-20 minutes because of trafic, even though there wasn't any. The inn is located 7-10 mins drive from the airport. 30 minutes later I was still standing at the terminal, confused and going to call the inn, when a very nice driver of another hotel picked me up and drove me there. It later turned out that he was waiting at the wrong terminal. The next morning I was scheduled for the ride back to the airport. I was warned that the shuttle service runs every full and half hour only and to be there at least 5 mins ahead. At 11:30 I was still waiting. We finally departed 10 mins after my scheduled ride, and for that the driver had to be called twice! He seemed grumpy and unapproachable. 2) Upon check-in, which I did twice — in the app and the front desk, had my persona verified and everything — neither the digital nor regular key worked, so I had to come to talk to the receptionist again. The digital key wasn't fixed by the end of my stay. 3) The receptionist Karen was talking a lot, throwing in a lot of irrelevant info, and kept calling me "sweaty", which strikes me is a startling degree of familiarity. The woman who worked the morning shift was much more pleasant and professional. 4) While the room was fairly clean, there were some minor things: hairs in the bathroom sink, smaller towels were not entirely white. The room itself needs some renovations. 5) The soundproofing in the room is terrible. Could hear both the street noise, the hallway, and especially the neighbors really loud. 6) The morning of my checkout they had a major pipe bursting in the reception area. It happens, I guess, but it just might suggest the hotel needs many renovations done.

great recommendation for dinner from staff!

Location, Staff

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