Holiday Inn Express Fredericksburg Southpoint by IHG

They were really nice to me when I checked in the room was okay

at 1:08 am on May 17 our room was 77 degrees. The a/c was not working. After multiple attempts to use deficient equipment, air, fan, etc..we called the front desk. someone arrived not capable of fixing the issue. On top of that gave us an attitude at 1 a.m. that somehow it was our fault. After check in we left for dinner, placed a do not disturbed sign only to return and find someone entered without out our permission. We arrived closed the blinds after 5 minutes of trying remote, set the a/c and found them back open and off upon return. The room was a handicap accessible room that we did not need but was not properly set up for anyone with a disability. There was no tpaper holder, the floors were dirty, the TV remote did not work. The street racing outside was loud and disruptive. There was no lighting in the beverage center, which was set up wrong for the disabled, as well as the soap dispenser at the bath sink. Usually, we tip the cleaning staff but did not due to accessing room and making changes...changing the blinds and a/c settings. Asked for a refund, but staff copped an attitude and pushed us to the manager who was not onsite. Room 315 should not be offered to the public. And local law enforcement should enforce quiet time around hotels.

So conveniently located, pleasant and helpful staff. Breakfast a real perk

Great soap and needs!

Desk staff (Ernest) was very welcoming. Our room was very comfortable. Breakfast was very good also with good options. We will stay again when in the area.

Bathroom was not clean

We enjoyed our stay

Conveniently located off of I95 with lots of restaurant options.

The renovation are great but taking to long. The last time I was there the rooms were being done. This time it was the pool which I didn’t know until we arrived. Very disappointed. The new beds and pillows were very comfortable. I like the fact the coffee pot is a keurig. I was there for 4 days visiting family and still don’t know how to work the remote for the TV. Breakfast was as usual and good for a quick bite before your out for the day. Will go back but I will check on the renovation next time.

My 19 yr old daughter made a reservation. She was traveling two hours from home to photograph an event. Thank God she had called the hotel before leaving to ask a question. In the process of the conversation she found out she would not be able to check in as she is not 21. My daughter called me and told me about the situation and that the person she talked to hung up on her. I called hotels.com. The agent called the hotel and got the same rude treatment. So I had to travel with her to check her in. When we got to the hotel, I told the manager what happened. The manager was WONDERFUL as was the young man who checked us in. The hotel was very nice. The room and fixtures were modern and elegant. It was clean and very comfortable. Love the Dove bath products. Breakfast was very good. Nice variety of foods and dining area. It is a shame that a rude person was our first impression of the hotel. Everyone else and the hotel were a delight.