Courtyard Chicago Glenview/Northbrook

Need some care and upgrades

Bed leg/base broken upon arrival

We stayed for 4 nights. I'm in a wheelchair and we reserved the accessible room with roll in shower and have to give an A++ on accessibility accommodations. I usually have to do wet wipe showers when i travel because most hotels claim accessibility but don't go as far as they should. The bathroom had an elevated toilet which is critical for me as i can't get on once of normal height and many hotels like Hilton claim accessibility but my wheelchair can't fit thrift m through the bathroom door and their bathroom has a standard low toilet. The shower was truly walk in with no step to climb over and even had a bench to sit on which was great for my medical conditions. The staff was the friendliest and most eager to help ive ever met. I wish i got their names because they deserve special recognition. The bad; the rooms are drab and the internet is painfully slow. This is likely because their tvs provide platforms such as Netflix and hbo (though you have to use your own account to login in which isn't ideal as if you first to logout before you leave you have strangers using your account in perpetuity) so with everyone streaming tv shows it makes the internet super slow and the cable offerings are also sparse, likely because they offer the streaming services to use. But the internet is painfully slow for business travel. i don't understand how it is 180 dollars a night when last year it was 100, insane. Will stay again for accessibility but lots of room for improvement!

Friendly front desk staff, good location

Pet friendly dogs loved it. But don’t count on the shuttle service. It stops early, 9pm.

We were pleasantly surprised with our stay at the hotel. The staff was very friendly, the room was spacious and clean, and the property was maintained very well. We were very comfortable. The breakfast we paid for when we booked the hotel was great, and the availability of the coffee and bar is so convenient. The staff even went out of their way to help us when there was a plumbing issue in the middle of the night. They offered to switch our rooms immediately, but we chose not to, so we wouldn't have to move our kids. So, we decided to stay and clean up the water, and the front desk provided us with everything we needed to help clean it up. And then in the morning, they offered further assistance with future stays. Plumbing happens, and we were not in the least upset by an issue that was completely out of their control, and we were so impressed with how they handled it. We will definitely stay here again when we are in the area.

The only thing that would make this hotel better is a hot tub.

This property was a letdown. The front advised that rooms are only cleaned every other night; so during a 4-night stay, the room was cleaned only once and when done was done poorly. Towels seemed to be a rarity given the only time they were replenished during the first three nights was after I called the front desk (twice) - both times each time I was met by . Although the property did have a nice courtyard and lobby the overall stay and experience was disappointing.

Room, clean. Quiet.

N/a

The Courtyard was clean and comfortable. Stayed here for a business trip.

There was no breakfast

Room had not been cleaned when I moved in, and was not cleaned or refreshed throughout my 2 night stay. The road noise outside the hotel made sleeping all but impossible. The safety bar in the shower wasn’t secured to the wall. The front desk personnel refused to grant my request for a first floor room, and put me in a room as far away as possible from the group I was with.