Courtyard by Marriott Richmond Berkeley

I always get the same room thanks to the Staff.

Nice and quiet. Bed was extremely comfortable. Also enjoyed view of San Pablo Bay.

As a Bonvoy member the hotel should provide warer bottles in the room. It does not look ggod for Marriott to be stingy aboutnwater

Great stay

We were greeted by a friend and professional staff. The place was quiet and clean. The bed was comfortable. The pillows were too flat and hard to fall asleep.

1. The location 2. The design of the Bar and food court. It was homely and comfortable. And the Customer service from the front desk and the Bar and Food court was good the need a little training. The outside of the property was clean and presentable.

The entrance was terrible. The doormat was dirty. Had a large stain on it. It looks like the stains could not be removed. They should’ve had a second mat that they could have replace the dirty one! also we were there for two nights and they were still dirty. The elevators had not been vacuumed, not to mention all the smudges and handprints that were on the inside of elevator, the elevators look like they were made of some type of silver metal which just needed to be wiped down and polished a little bit someone should be assigned to take care of them we seen employees that were sitting during a time there were no customers who could have vacuumed the elevator and or wiped down the elevators there are only two elevators, we the customers are thinking If you can’t keep two elevators clean What else is DIRTY, that we can’t see? You need management that is willing to represent you and do what it takes to keep your beautiful hotel presentable. You are the Marriott! If you need to spend a little more money do what you need to do to be the leader in the hospitality industry. Do it! You want when people hear your name that they KNOW you are the best!