DoubleTree by Hilton Campbell - Pruneyard Plaza

It was nice

I recently stayed at this property for work. This was my 3rd stay at this DoubleTree in the past 6 weeks for work and I really enjoyed it until this last visit. I had my DND sign up the first two nights but decided I wanted my room to be freshened up so I took it down that morning and headed out for the day. Around 4:30 I return from work. I noticed a hotel employee with a towel hamper down on the far end of the hallway, completely normal, didn’t think anything of it. I entered my room and my room hadn’t been touched. Honestly, not a huge deal to me but I was a little disappointed. As soon as I got to my room I went to use the bathroom and within 30 seconds of sitting on the toilet I hear a knock. I shouted “just a minute”. Not even like 10 seconds later the person tried to barge into my room. THANK GOD I had the door latch on. I hurry and finish and go to the door. It was the employee that was down the hall asking if I wanted any new towels or had any trash. So many red flags!!! He didn’t have a housekeeping cart. He saw me walk down the hall and enter my room, so he knew someone was in there. No need to barge in. He gave ZERO time to wait for a response. Despite that; I gave him one and he still ignored it. Solo female traveller in business casual attire. What’s the first thing most people do when they get home from work? Change clothes. What are the odds that housekeeping finally comes around right when I get back? This whole thing left me feeling super uneasy. It seemed very intentional and targeted on his part. I don’t even want to think about what would have happened if I didn’t have the latch on the door. I did go downstairs and told the front desk about what happened. She was super apologetic and listened to everything I had to say. After having me describe the man she tells me this isn’t the first time it’s happened!!!!!! She told me she was going to report it to the housekeeping manager as well as the GM and asked if I wanted a follow up call, which I did. It’s been 3 business days and I’ve heard nothing. I have to do overnights in this area for work about once a week now but I’m definitely going to think twice before staying here again, which is really unfortunate because I loved the area.

I enjoyed how family friendly it was. I was not able to enjoy the pool that much because it was dirty at times.

The staff was exceptional! Thank you!

Nice stay. Clean, relatively quiet. Pruneyard location provides a nice place to walk. Comfortable bedding. Walk in shower provides enough room to move around. Toilet placement bangs in to the door when you open it. Overall good place, would stay again. Friendly front staff.

The place was very cleanly and a good price for what you get. It came with a small gym and pool which were also pretty nice. Our room was spacious. We were overlooking a dumpster or something like that which is why I think we paid a little less, but we didn't care much for the view. Everything about our room was good for the most part except for the fact that it doesn't come with a microwave. I would give this place 5 stars, but when we booked through Expedia, we paid an extra like $20 for insurance and also the "free" breakfast. When my boyfriend and I actually sat down and ate the breakfast, the employee at the continental breakfast gave us a bill for $50 ($25/person). We didn't say anything about it, because we didn't want to be like one of those people, but I thought that was just weird since it did say we paid for the free breakfast when we booked.

The hotel is ideally located next to a shopping centre with plenty of restaurants and bars, perfect for relaxing after a conference or a day at work

The hotel was great. The reason I gave it three stars is because I feel you pay this much for the room, breakfast should be included. For sure, not the ridiculous cost they charge. It's no different than any free hotel breakfast. Make your own waffle machine, etc. For $25!!!! You can choose the cold breakfast for $15 which included a bowl of cereal, hard boiled eggs and yogurt. It'd be cheaper to walk over to their little store in the hotel and buy it. It was ridiculous to me. I've been in hotels that didn't have free breakfast. But then it was a restaurant. Not the same Continental breakfast that everybody else include. I would consider staying there again, but I sure will never make the mistake of going there for breakfast.

Welcoming guest services were very kind absolutely wonderful stay will be staying here more often when it calls for