Radisson Hotel Salt Lake City Airport

The hotel is old and dirty.

Clerk was excellent. Arrived late and borrowed hotel wheelchair for my husband, in the AM, EMS came to transport him. Staff was very helpful. Breakfast buffet was poor—just a gesture in quality and selection.

The property is beat up in every aspect. Carpet, walls, door jams all of it. Inside n out. My bathroom was gross. My shower was luke warm at best. Woke up at 4 am to leave early.

This was the worst hotel experience I have ever had. Delta booked me here after canceling my flight. Multiple panes of the window were broken (not just cracked) and taped back together. The condition of the tape indicated the window has been like this for awhile. There was mold growing on the window and had spread to the back side of the curtains. There were stains on the comforter and 2 of the pillow cases. There isn't a mini fridge. There is a gap under the door that lets in a lot of light from the hallway. The walls are paper thin. You can hear absolutely everything from the neighboring rooms, as well as the roar of planes overhead every few minutes. All that isn't even the worst of it though. It was late and I was very tired by the time I got checked in. I went to get ice, located at the opposite end of the hall. On the way back to my room I wasn't paying attention and accidentally stopped at the room two doors down from mine. I pressed my key card against the sensor. The green light came on and the lock clicked open. I started to push the door open and was met with the terrified screams of the woman inside. MY KEY OPENED A ROOM THAT WASN'T MINE! It was extremely unsettling. The following morning upon leaving my room to check out, I saw a couple exit a room further down the hall with their luggage. Seeing they had vacated their room and still in somewhat disbelief that my key had opened another room the night before, when I passed that room I tried my key and IT UNLOCKED THAT ROOM TOO! I apparently had a master key to every room and for all I know, all of the other guests did too. This is pure incompetence on the part of the front desk staff and totally unacceptable. I carry my own travel lock for hotel doors and use the deadbolt and door locks whenever I am in the room. But until this experience, it never occurred to me that someone besides hotel staff may be able to enter my room when I'm not there. Now I feel like every time I return to a hotel room, I need to check and make sure no one is hiding in there. I'll end with the one positive thing I can say about this hotel. The shuttle service was great. Unlike the room, the vans were clean and in good repair. The drivers were courteous and the shuttle left on time.

There were water leaks all over the hotel. The microwave didn’t work. The shower was falling apart. There was exposed wiring throughout the hotel. Staff was rude.

The lobby is beautiful, however the rooms are very outdated and look very worn out. The beds are very uncomfortable and the walls are paper thin.

I travel to SLC weekly and absolutely feel spoiled by the experience, beautiful rooms, amazing staff, and delicious meals at the hotel restaurant.

location

The service is not good, the front desk is not good, and the restaurant is not good.