Wyndham Springfield City Centre

We pulled up to check in and there was a sign on the door that read "Hotel closed until further notice" Got a reminder the week before about our upcoming stay. Hotels.com had no idea they were closed. We ended up paying a lot more for another hotel on such short notice. Very disappointed with Hotels.com service on this matter.

The property was closed upon arrival.

I had a reservation for this hotel April 8-10. I called on April 7 and asked if I could check out April 9 instead. I was placed on hold for 30 minutes and then put into the sales department voicemail. I then received an email that my entire reservation was canceled. After talking to three additional representatives, I was told conflicting stories about the entire hotel being closed. I was in disbelief. It is the day before my arrival and the hotel is closed? Was someone going to let me know? After two hours and having to rebook another hotel, I was offered no compensation or even an explanation. I finally received an email the evening of April 7 that the hotel was closed. After some googling, I read an article about an unfortunate act of vandalism that occurred at this hotel at the end of March. This hotel has known for a week and half that they would not be able to accommodate this reservation, but does not even afford their guests the same 24 hour courtesy they demand for a cancellation. I will never stay at Wyndham property again. This is terrible customer service.

Hotel was close I don’t have any notification the was close I get there I have to spend more money and another hotel . Was so estres because I was running a half marathon the day . On Springfield I’ll

The hotel was vandalized and did not have rooms available. I had to to go a different hotel to stay. No communication about the room, so I have paid twice for a stay. Not sure I will use hotels.com again.

Great staff

Asked for a high floor. Was given a low floor. Was not informed that the poil has been out of order for over a year. It is literally empty. They have a sign that says it is out of order and will tell you they are not sure if it will be open later or not. U have to go see for yourself. I took 2 sets of young twins. I booked that hotel exactly for the the high floor and pool. We were there an hour and I turned in our keys and walked across the street to a different hotel. Did i get my money back, you ask??? NOPE!!!! BUT IM GOING TO KEEP TRYING!

Interesting property to stay at for a Springfield visit. Strange room layout and kinda noisy with trains and elevator, but a good value for the area.

Booked for two nights, but left after one. Room was ok, but it was very windy out and a loud creaking noise kept us up all night. Also, the mattresses probably need replaced, pool was closed for maintenance, ice machine was broken. Hotel seems due for a refresh. Staff was pleasant.

The building made creeking noises all night because it was windy.