Best Western Premier Lakeland North

In room 316 it was a neat setup. Everything was clean . No visible stains on the carpet that we have to be worried about. All surfaces where well cleaned and cleaning lady's came by each morning to provide fresh towls and sheets and to dump the trash

The elevator was broken

Nothing. Inside of property need to renovated

The man at front desk was extremely rude. Went to work came back door keys not working. Ask for help with keys while standing in the freezing cold. Guy with large stomach proceeded to tell me he knows how to do his job. Key never worked left me outside of room. Asked him for his name in which he told me no because he knew he was very unprofessional. I asked why he was being so rude he said what do you expect you didn’t pay much. Interrior of location had blood on the wall and door has an inch gap in which the outside air comes through.

Property closed for renovations upon arrival. Nice staff sent me to another hotel. Which only had a room on a floor that was replacing carpets in hallway on my floor. Take your property off booking.com if you are closed!

We booked a specific room for the night, they called to ensure we were coming and we stated yes; nothing more to the phone call. Showed up only to be told that they didn't have a room for us and were transferring us to a completely different hotel. Not only were we not told over the phone 2 hrs prior to getting to the property, we missed our reservation that we had and the reason for coming to the area. This was inconvenient and shows that the owner/mgmt was incompetent by not removing the vacancy from sites and they did not inform their staff until the last minute.

I like the friendly staff and the service they provided.

The ice machines were not working on each floor.

They sent me to a different hotel.

Nada

Todo