DoubleTree by Hilton Hotel Denver

First the good, then the bad. The two main male bartenders, OUTSTANDING! Personable, knowledgeable, and just downright fun. The housekeepers that I did encounter were also friendly and personable. So, the not so great; Every single one of the front desk agents that I interacted with were miserable. Very little to no eye contact. No name tags. One of my days I did not receive housekeeping service and when I called down to request service there was no apology even though there was a note on my reservation requesting daily service. When I brought this to the attention of the front desk she tersely asked the question if my DND sign was off the door…yes, I always take a picture of my door with the date time stamp for this very reason. Over and over again, the absolute worst interaction with the front desk staff. Again, miserable is the only way to describe the situation at the desk. Then last but not least, I went down to the Cafe to grab some some snacks only to find the were not available because they had closed 5 minutes before. She just couldn’t care less about my disappointment and told me to walk across the lobby to the market that was an absolute mess. There was product strewn everywhere. Seriously, please, I hope there is someone from the ownership or franchise management company that will read this and take immediate action. I stay at Hilton Brand hotels 45 weeks out of the year. I VERY RARELY GIVE NEGATIVE REVIEWS.

It was what you would expect from a Hilton. Clean,comfortable and good facilities

Paying parking but everyone hates that!!!

Well, I let the team know I was graduating, and they upgraded the room, which was both a pleasant surprise and, honestly, so amazing as I'd never had that happen to me before. We also loved the cookies, though I am a little guilty of having more than two.

The only thing I didn't like was that I couldn't stay a little longer.

Having to pay for parking is trash

First off I did make a mistake and booked for the wrong weekend. 100%my mistake. However when I realized that I front of the front desk staff I got made fun of instead of ANY attempt to help me with my mistake. I will not be staying with the group again. Absolute drop of all customer service