Marriott Puerto Vallarta Resort & Spa

It was between seasons -- spring break and summer tourists -- so the property was under cleaning and reno ops, but didn't take away from overall wonderful services. The staff from getting out of our vehicle to leaving was superb. Everyone aimed to please with genuine hospitality and customer service. The room was spacious, clean, and comfortable. If you cannot find something from the lavish breakfast buffet, you are not hungry! The pool and beach were well-maintained. Although this property shows some age, it is a large convention site that caters to guests' needs. Close to the airport and near the marina with a few shops and restaurants, I will admit it is a little farther than preferred for downtown sites, restaurants and shopping. Uber is the way to go!

Most staff were very kind and service oriented- but the check out person was indifferent, never even asked how our stay was

Needed maintenance and updating. Saw a lot of deferred maintenance - and it was expensive to see that kind of disrepair. All the water features weren’t running, many were empty. Room had a wet mildew smell.

Room was what it said it was but not what I was told. I booked all inclusive resort and it didn’t provide that. I was stranded in a new country with no food or means to buy things for my trip. I planned on all inclusive

You guys could have given me all inclusive. And no numbers were available to reach customer support.

This has been, without a doubt, the worst resort experience of my life. My stay at the Marriott Puerto Vallarta Resort & Spa from May 14-20th was a parade of incompetence, disrespect, and outright theft. If I could give zero stars, I would. Let's start with the "Spa & Confusion" debacle. On Saturday, May 18th, around 11 AM, my wife tried to book a spa appointment for Monday. Initially, only afternoon slots were available, so she booked for 3 PM. Shortly after, realizing it conflicted with other activities, she cancelled it at the spa. Later that day, around 2 PM, I went back to the spa to reschedule for Monday morning, and suddenly, 10 AM was available – conflicting with what we were initially told. Fine, we booked it. Then, the true nightmare began. My wife received a call from the spa claiming we missed a Saturday appointment. This was baffling, as we never scheduled for Saturday! We were forced to waste our time trying to confirm there would be no cancellation charges and that our Monday appointment was correct. The front desk spa worker on the phone, instead of clarifying, became aggressive, snapped at my wife, blamed her, and then hung up on her mid-sentence. The concierge then told us we might get a cancellation charge and that the original Monday 3 PM appointment was indeed cancelled. Fast forward to Monday morning, 10 AM, we arrive for our rescheduled couples massage. The person checking us in, Lupita, rudely stated there was an appointment for 3 PM – the one we were

Want to give a shout out to manager Audrey who was so welcoming to us and made sure our time was so special - also Javier and Navarro were amazing! We feel at home there - everyone and everything is top notch can’t wait to return to see the new pool

Marriott resort is super nice and all the food in the hotel was great!

Desde el momento en que llegamos, los empleados muy serviciales y muy amables.Todos en general .

My wife I and I celebrated our wedding anniversary last May 2024 and had such a great stay that we decided to return in May 18th-25th 2025. We even decided to extend our trip an extra day! The location of the hotel is great - close to the airport and walking distance to the marina. The hotel will undergo renovations this summer and we're excited to return again next year. Our favorite restaurant was Mikado - 3 dinners! The service from the staff is exceptional. A few people we would like to recognize... Cecilia at the front desk provided us a fabulous status room upgrade and was also able to accommodate our request to extend our trip an extra night. Raul was one of our favorites in the Casita Restaurant & Pool Area and always provided exceptional service & laughs! Las Estancia - Juan and Reyna Ceviche - Arturo Pool Bar - Javier Mikado - Miguel and Filipe Hope to see you all again in 2026!

This an excellent vacation spot. The staff and amenities were amazing. The service around the swimming pool are the best, particularly Ricardo, very friendly and helpful, simply an overall excellent experience. Very pleased with the services Jose L Perez

Relaxing and enjoyable