Onyado Yuinosho

Excellent

The whole indoor area is on tatami ,first thing before you check in you have to put your shoes into the lockers at the entrance. Booking via Expedia did not allow an option to book with the meal, big problem as there's no restaurant that open for dinner near by. You can still buy the dinner tickets when you check in but they could be fully booked. There are two individual "private" Onsen rooms, they are occupied most the time, and to my surprise, there are no shower in those rooms. Which means you are supposed to shower in your own room before you go downstairs into the private Onsen. I have seen tourist going into the Onsen directly after finish eating from across the hall. I can imagine no one shower before going into the Onsen. I didn't see any notice telling tourists to shower in their room before using the private Onsen room.

Clean and nice staff. Little overated... wanted to buy breakfast at the hotel as we forgot to book and paid for it online. The staff said it was not possible as they have no ingredient even we asked for it while checking in around 2PM. Disappointing...

Hotel and around facilities were good staff could have been better especially when checked in.

Great place for a visit! Love the private Ibsen’s and complimentary ramen & ice cream! Not all staff can speak English but they always try their best to assist and make you feel so welcomed! Must visit again!

The meals were so good. There were shuttle bus service to shirakawa. The pillow bar ran out of pillows by the time I was able to check it out. The shampoo bar is inside the public bath. It felt very comfortable at the resort.

Distant from the main attraction. There's shuttle bus service but check the schedule on the hotel's website.

It was close to shirawago

Good service and facility

Very clean and nice.