Grand Palms Spa & Golf Resort

No the spa wasn't relaxing wasn't maintained minor pool furniture not in good condition One night into my stay next day no hot water throughout my whole stay September 18- 22 just wished for a at least one night that I was staying there hoping one nice hot shower No many refrigerator no microwave bathtub all peeling from relaminating. The place looks good online photos But the place has fallen apart And to cancel my stay would be a cancellation fee of $100 I decided to ride it out Not a good experience terrible This place can be a great place to stay if they had the right investors and management

Alll is well, desk staff could be a little more friendly considering there wasn’t any microwaves in my room and when asked to use one down stairs, the guy was very rude about it but eventually we did get to use it.

They did not have hot water

Our experience at this hotel was very disappointing. We were not informed in advance that there was no hot water, and upon arrival we were surprised by this situation. Two days later, the problem was still not resolved, and we had not received a clear answer on when the service would be restored. The lack of communication and quick resolution made us feel neglected as guests.

There is still no hot water for a week straight

There is no hot water still in. It’s been a week since I’ve been off, and I had to bathe and shower and cold water

The hotel needs some refurbishment. The breakfast was very minimal, not much choice, in fact we could not serve ourselves, we had to ask for food, and when asked for more eggs, we were told we could only have 1 portion and the only other option of hot food, was pancake, there was no fruit juice, only water. It was minimal.

We had a very bad experience at Grand Palms Hotel, Spa & Golf Resort. We had to check out earlier than planned because there was no hot water, and the refrigerator in our room smelled unbearable, it clearly needed replacement. The breakfast room was closed, and we were told to eat in the management office the first morning. The second morning, there was no breakfast at all, even though it was included in the rate. The property is in poor condition: cracks on the floor, lack of cleanliness, and debris all around. It feels neglected and poorly managed, far from what one would expect from a place calling itself a “resort.” There are many other hotels in the area that offer far better service and comfort, I strongly suggest considering them before booking here.

Our experience at this hotel was very disappointing. We were not informed in advance that there was no hot water, and upon arrival we were surprised by this situation. Two days later, the problem was still not resolved, and we had not received a clear answer on when the service would be restored. The lack of communication and quick resolution made us feel neglected as guests.

This is the worse "hotel" anyone would want to stay at. I found the staff very cordial and professional. But, for the 4 days I was there, there was no hot water for showering etc. and they said it was due to the "city". I do not believe that. Also, to my surprise, they charged $25 plus tax for parking. This is robbery. They said they would refund me the parking charges because of the inconvenience with the "hot water". They have refused to do so despite Expedia's efforts. I do NOT recommend this hotel.