Home2 Suites By Hilton Sugar Land Rosenberg

C

The location was convenient to activities we attended. The room was spacious. Beds and pillows were comfortable. The kitchen was convenient, though we did very little/no cooking. In room coffee was good. Breakfast was very adequate. Friendly staff.

The bathroom/shower was not totally clean. No vent in the bathroom. Very stuffy hallways and elevators.

The price and room very spacious.

The roads are horrible trying to get into. The floors in room dirty. Better selection of breakfast and they ran out of eggs.

I liked the breakfast well enough, and that they started at 6am (since we had to be up pretty early). The room was a good size for our group. Ice was close to our room and plenty for a cooler. I liked the yogurt dispenser at breakfast. Front desk was friendly and accommodating.

Some details were a bit strange…. There was absolutely nowhere in the shower area to place your things (razor or soap etc) which I don’t think I’ve ever seen in a hotel. No where at all! The trash from previous guest had accidentally been left being and was full. I think the AC in common areas perhaps wasn’t working, but inside the rooms it was all good, quite cold. Common area carpets really dirty… fridge in room was hard to access because the doors were attached the wrong way, and fridge was against the wall.. but was a good size fridge. Looks like doors were meant to be attached to either side, so I don’t know why they would do that? inconvenient when loading and unloading… no fan in the bathroom which was also strange. So we were all trying to get dressed in humidity after our showers. Bathroom a bit small but I guess that leaves more room in the main area, so it’s ok. Trolleys for loading your things were very small, and some broken. No towels in the pool area, have to bring some from your room and they were a bit limited - another weird detail… most motels/hotels now keep towels in pool area. All sheets, pillow covers etc for the pull out bed had to be put on… which is FINE.. but other hotels will at least have the pillows in fresh cases ready to go and maybe the fitted sheet attached already.. pull out mattress looked old and stained. No decaf coffee. Only regular coffee and hot water in the mornings. Some people like me, can’t drink regular coffee… so that addition would have been most welcome.

First time I got disappointed Home2.

Everything went well, the property was safe and clean

Always enjoy this hotel chain. Employees are super friendly and helpful. Always clean and breakfast is excellent. Clean, safe and convenient.