Home2 Suites By Hilton Sugar Land Rosenberg

The location was perfect. Very close to family. Friends and restaurants. The kitchenette was perfect for a long stay. The beds were comfortable and the room was very clean. Although hotel was close to the freeway there were no traffic sounds.

There were 2 elevators but only one was operational. It was very slow. We were on the 5th floor and sometimes it took awhile for the elevator to arrive. Also there was no decaf coffee at the breakfast bar.

Fast front desk service was ,

No extra sheets for pull out as they said there would be, also found someone eyelash on the floor ,made me wonder if room cleaned. Room service shows up early :( not even close to check out time .

Reasonable value for the money

The latch on bathroom door was broken and couldn’t keep door closed for privacy. The ABC channel didn’t work so we couldn’t watch the Oklahoma-Alabama football game. Reported both problems upon checkout

We‘ve been staying here once a year for many years in a row… it is still a good hotel for us with friendly staff and a good breakfast.

Over the years, you can see how the place is aging. Torn bedding, stains on walls and floors show that they need to put more effort in to keep their standards high. Hopefully, Hilton will bring some renovations before it’s getting worse. At the end it’s a matter of perspective and overall I would still come back at this point.

Excellent customer service they reached out to us to make sure our stay was pleasant.

The property was nice and clean and the rooms were spacious..staff were also very accommodating and provided good service.

Need more options for breakfast