Monterey Plaza Hotel & Spa

We have stayed at the Monterey Plaza Hotel many times and always left anxious to return. The staff consistently was friendly, welcoming and helpful. Our room was so inviting a big part of our vacation consists of relaxing in. The ocean views are fabulous throughout the facility including while dining. We will be returning soon.

Everything

Nothing

We came here for my birthday and it was spectacular! The staff are always so warm and welcoming. They made my special day even better!

Our stay is always such a great experience. We love staying here every year. The staff is always so polite, professional, and friendly. The food is always good and love the room service experience.

Location was great

Room above the hotel’s own service yard so woken by reversing trucks every morning at 5.30am

We've enjoyed many stays at the Monterey Plaza over the years, so were surprised and disheartened to book a room advertised as "directly above the crashing waves" and receive a room directly above the noisy restaurant 30 - 40 yards from the crashing waves. We had to cancel our 25th anniversary trip to Hawaii to deal with a medical diagnosis and surgery, so thought a couple days relaxing over the water would be just the ticket. Not the case. Even though the room was advertised as the attached photo shows, it was not at all as described. There's nothing relaxing about listening to dishes being stacked, tables moved around, and diners over imbibing. When I brought the issue up at the front desk, I was told there wasn't another room available. Very disappointed with the deception and the Plaza's response. They should be better than this.