Canopy By Hilton Columbus Downtown Short North

Canopy by Hilton hosted several of the wedding events for our family with exceptional service every step of the way. From the first meeting through the events, Elizabeth was fantastic to work with in coordination of the weekend. Elizabeth was very responsive to all requests making planning very easy. We had a block of rooms and successful events in the private dining room and Central Market. The hotel staff across the board offered great service at all the events.

Great location, awesome Vibe, staff was excellent!

Nice hotel

No parking except for valet. Paid lot for the room and had to also pay for parking.

Bed was very comfortable and room was very nice and clean. Rooftop patio was beautiful!

No parking. And parking that we could use we had to walk down the street carrying our luggage.

Room temps are blocked beyond going under 68 degrees. My go-to hotels were all booked so I thought I’d give this a try. I’m sure plenty of people make up excuses to get an override on the room temp, but I offered to show proof on my PCP’s app that I have 3 medical conditions that cause me to overheat easily, leading to heat exhaustion and passing out. Even with that, the best they could offer was a dirty box fan, that I had to move, carry, and find plug ins for every time I moved around the room. I ordered room service. It took 45 minutes to get a $22 salad. The brownie sundae was phenomenal. The bamboo straw disintegrated when I had drank maybe 1.5 inches into the cup, which made my soda chunky and no longer refreshing. I was in town for work and got off work at noon on the day of my checkout, which happens to be checkout time. The morning before checkout, I asked about a late checkout. They told me it would depend on reservations that came in over the day and to check back ‘later’. I got back to the hotel around 9pm and checked again. I was told they could only make the call day of, and to call in the morning. I asked how early I could call; they said any time was fine. I called at 6am. I was told the earliest I could check was 7am as housekeeping had to approve it. I called back at exactly 7am, I was put on hold for 12 minutes. I hung up, called back, and was told she didn’t get ahold of housekeeping so sorry she never came back. Put me on hold for about 12 seconds. Clearly I was the first request of the day, and I was asking for 130-2… she said they would do 1pm. When I returned to the hotel at about 12:15, my key card had been deactivated. I went around to a different door to enter. Mind you this was after normal checkout time, and the person at the desk was approving a 2pm checkout time without checking with housekeeping at all. I asked if I could get a little later check out time, maybe an extra 30 minutes, and was declined without them asking housekeeping. I would rather book with literally any other hotel than even consider a Canopy again.

Conveniently located downtown within walking distance of the arena and restaurants.

The area it was in.

Staff was not very friendly Was not given a receipt Room temp wouldn’t go under 68 was extremely warm in the room.

Location and beautiful room

A little pricey