Hilton Garden Inn Surprise Phoenix

The area and hotel were nice, however our experience with the hotel staff and managers was not good. Our diningroom experience in particular was one to remember. The American, English speaking host who took my breakfast order could not understand that I wanted everything EXCEPT sausage on my omelet. She asked for clarity twice, and then had an attitude (along with the cooks) for having to remake the omelet. Also, the cooks proceeded to teach the host how to say "guerro" more than once while looking at my white husband and laughing. When I spoke with Nia, the operations manager, about our experience, I was asked how it was offensive to my husband that the cooks were teaching the host how to say "guerro" meaning "white boy", and was accussed of deliberately walking out on my bill by not finalizing it before leaving the diningroom. I didn't realize the host didn't take my room number down to bill me before I left the diningroom. I was then charged for my omelet after requesting that I not be charged for it. I am very disappointed with our stay at this location and how it was handled, and would not recommend this Hilton location to anyone.

The front desk staff was friendly and helpful

The breakfast waiter was a little rude, he behaved like we were bothering him

I Like The Bar & Restaurant were There, so I Hang Out in The Hotel At The end of The Day.

I didn’t light That The Beer glasses weren’t Chilled, or cleaned Properly. This has a tendency to Produce Flat beer out of The Tap.

⭐☆☆☆☆ Terrible Experience at Hilton Garden Inn Surprise, AZ We came as a large group for the USTA Nationals, trusting Hilton’s reputation for quality and hospitality. When booking, we specifically requested a late check-out since matches often run late. We were told we could request it again at check-in. Last night we asked, and the staff told us to come back at 7am when housekeeping arrived. We did — and the front desk clerk, Caleb, was extremely rude, disrespectful, and unhelpful. Not only did he refuse to assist us, but he also said we were “welcome to stay at the Holiday Inn” — a completely unacceptable and offensive comment. This behavior is unprofessional, discriminatory, and completely against the Hilton brand standards. It’s also disappointing that this hotel shows no support or cooperation with high-performance athletes or competitive sports teams, especially given that Surprise hosts national tennis events. I would not recommend this hotel to anyone who values respect, courtesy, and genuine hospitality.

We had a great time! Thank you!

Was very nice

The staff was great! The location is good. There were no luggage racks available and we needed them. The room really needed another table and chair or chairs. The tub took too long to fill because all the water comes out the hand shower.