Delta Hotels by Marriott Jacksonville Deerwood

Stayed here for a hockey tournament in January. Facility itself is decent, but the staff is extremely rude and confrontational. After looking at other reviews, several had similar interactions. At least three parents on our team had issues with the people working the front desk. Lines of people waiting to check in while one employee helps and the other employees stand around and chat. Every interaction with the front desk was a huge ordeal. Requests for repairs took several phone calls. I wouldn’t waste your money at this hotel. It’s not worth the headache.

Very nice property, nice bar downstairs and Ryan the bartender is a hoot. Makes a mean Bloody Mary!

I have quite a few thoughts about my stay at this hotel. Upon my arrival, the lobby had an incredibly unpleasant odor—imagine a mix of stagnation and something far worse. Naturally, I asked the staff about it, and they explained that there was an issue with the laundry room that involved some sort of cleaning. While they assured me everything would be fine as long as I was far from that area, it still left a negative impression. As for my room, it was decent, but the overall cleanliness of the hotel could use some improvement, especially in the corners and crevices. My biggest disappointment, and the reason I wouldn't return, was their pantry concept. They have a designated food area for platinum members, but this means they don't provide breakfast as a complimentary welcome gift for titanium elite members like myself. Breakfast is usually a significant factor in my choice of hotels, and without it, I felt let down. On a positive note, I did enjoy the bar experience. Ryan, the bartender, was excellent—friendly and attentive, and the kitchen staff was equally pleasant. I ate at the hotel twice, and while the food was satisfactory, it didn’t quite make up for the several shortcomings I encountered. Additionally, I waited about 10 minutes for someone to assist me during check-in, which was frustrating, especially in that unpleasant-smelling lobby. While the hotel might be a good spot for dining and drinks, I cannot recommend it for an overnight stay, as it clearly needs some improvements.

Our experience was amazing, the hotel was very clean and matched the pictures and description perfectly. But, what made it even better was Ryan the server behind the bar, he was outstanding even with how much was going on. He didn’t let the stress stop him and he still took care of everyone around the bar!

We came here for a nice night with our hockey team and family and we got pizza and hanged out.and one of the great things was the server Ryan he was so great and funny so shoutout to Ryan

Ryan at Delta was amazing. Worked hard and very accommodating to our large party. Very grateful. He helped us set up our tables and was quick to assist when needing something.

Ryan was an excellent bartender/server, good food and great drinks in a friendly environment with sports on screens everywhere. Highly recommend.

Ryan kept our huge party taken care of from beginning to end. The food was superb and the drinks were plentiful. Great dude to talk to.

Ryan makes an amazing old fashioned Kind and attentive staff all around.