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8.8 / 10 Guest Rating

Le Meridien Phuket Beach Resort

29 Soi Karon Nui, Karon Muang, Karon Beach, th

Le Meridien Phuket Beach Resort - main view

About the Property

Beachfront Luxury: Immerse yourself in the beauty of a secluded beach with a large outdoor pool at Le Meridien Phuket Beach Resort - SHA Extra Plus Resort.

Modern Thai-Style Rooms: Enjoy spacious rooms with a 37-inch flat-screen TV, private balcony, and wooden flooring. Indulge in comforts like a tea/coffee maker, free Wi-Fi, and plush bathrobes.

Abundant Amenities: From fitness options and a day spa to 10 dining and bar choices, this resort offers everything you need for a relaxing getaway.

Experience the ultimate beachfront retreat at Le Meridien Phuket Beach Resort - SHA Extra Plus Resort. Book now for an unforgettable stay!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Please note that credit card used for payment of deposits or for prepaid reservations must be shown at check-in to the reception staff. Please note that either an extra bed or a baby cot can be set up in the 'Deluxe Double or Twin Room' and the 'Deluxe Room with Pool View,' only, subject to an additional charge. Meal Plan for Extra person fee for the 3rd adult/child in one room is chargeable at the hotel and not inclusive in the booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Deluxe Ocean View, Guest room, 1 King, Balcony - Photo 1
Deluxe Ocean View, Guest room, 1 King, Balcony - Photo 2
Deluxe Ocean View, Guest room, 1 King, Balcony - Photo 3
Deluxe Ocean View, Guest room, 1 King, Balcony - Photo 4
Deluxe Ocean View, Guest room, 1 King, Balcony - Photo 5
1/5

Deluxe Ocean View, Guest room, 1 King, Balcony

The pool with a view is a top feature of this double room. The spacious double room features air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

38 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Ocean View, Guest room, 1 King, Balcony

Non-refundable
Breakfast Included
20% OFF$299.97

$239.98

Includes taxes & fees

Deluxe Ocean View, Guest room, 1 King, Balcony

Non-refundable
Half Board
20% OFF$449.99

$359.99

Includes taxes & fees
Guest room, 1 King, Balcony - Photo 1
Guest room, 1 King, Balcony - Photo 2
Guest room, 1 King, Balcony - Photo 3
Guest room, 1 King, Balcony - Photo 4
1/4

Guest room, 1 King, Balcony

The spacious double room features air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

38 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Guest room, 1 King, Balcony

Non-refundable
Breakfast Included
20% OFF$229.69

$183.75

Includes taxes & fees

Guest room, 1 King, Balcony

Non-refundable
Half Board
20% OFF$379.68

$303.74

Includes taxes & fees
Guest room, 2 Twin/Single Bed(s), Balcony - Photo 1
Guest room, 2 Twin/Single Bed(s), Balcony - Photo 2
Guest room, 2 Twin/Single Bed(s), Balcony - Photo 3
Guest room, 2 Twin/Single Bed(s), Balcony - Photo 4
1/4

Guest room, 2 Twin/Single Bed(s), Balcony

The spacious double room features air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.

38 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

TWIN WITH BALCONY

Non-refundable
Breakfast Included
20% OFF$244.4

$195.52

Includes taxes & fees

TWIN WITH BALCONY

Non-refundable
Half Board
20% OFF$394.76

$315.81

Includes taxes & fees
Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony - Photo 1
Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony - Photo 2
Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony - Photo 3
Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony - Photo 4
Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony - Photo 5
Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony - Photo 6
1/6

Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony

The pool with a view is the standout feature of this double room. The spacious double room features air conditioning, a mini-bar, a balcony with pool views as well as a private bathroom boasting a shower. The unit has 2 beds.

38 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony

Non-refundable
Breakfast Included
20% OFF$243.74

$194.99

Includes taxes & fees

Deluxe Pool View, Guest room, 2 Twin/Single Bed(s), Balcony

Non-refundable
Half Board
20% OFF$393.75

$315

Includes taxes & fees
Junior Suite, 1 King, Ocean view, Balcony - Photo 1
Junior Suite, 1 King, Ocean view, Balcony - Photo 2
Junior Suite, 1 King, Ocean view, Balcony - Photo 3
Junior Suite, 1 King, Ocean view, Balcony - Photo 4
Junior Suite, 1 King, Ocean view, Balcony - Photo 5
Junior Suite, 1 King, Ocean view, Balcony - Photo 6
Junior Suite, 1 King, Ocean view, Balcony - Photo 7
1/7

Junior Suite, 1 King, Ocean view, Balcony

This double room's special feature is the pool with a view. The spacious double room provides air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a bath. The unit offers 1 bed.

59 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Junior Suite, 1 King, Ocean view, Balcony

Non-refundable
Breakfast Included
20% OFF$360.94

$288.75

Includes taxes & fees

Junior Suite, 1 King, Ocean view, Balcony

Non-refundable
Half Board
20% OFF$510.93

$408.74

Includes taxes & fees
Deluxe Ocean View, Guest room, 2 Twin/Single Bed(s), Balcony - Photo 1
Deluxe Ocean View, Guest room, 2 Twin/Single Bed(s), Balcony - Photo 2
Deluxe Ocean View, Guest room, 2 Twin/Single Bed(s), Balcony - Photo 3
Deluxe Ocean View, Guest room, 2 Twin/Single Bed(s), Balcony - Photo 4
1/4

Deluxe Ocean View, Guest room, 2 Twin/Single Bed(s), Balcony

This double room's special feature is the pool with a view. The spacious double room provides air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

38 sqm
Sleeps 2
2 Twin bed (90-130 cm wide)
Amenities
MinibarShowerSafety deposit boxTVTelephoneAir conditioning

Deluxe Ocean View, Guest room, 2 Twin/Single Bed(s), Balcony

Non-refundable
Breakfast Included
20% OFF$299.97

$239.98

Includes taxes & fees

Deluxe Ocean View, Guest room, 2 Twin/Single Bed(s), Balcony

Non-refundable
Half Board
20% OFF$449.99

$359.99

Includes taxes & fees
Premium Room , 1 King bed - Photo 1
Premium Room , 1 King bed - Photo 2
Premium Room , 1 King bed - Photo 3
Premium Room , 1 King bed - Photo 4
1/4

Premium Room , 1 King bed

The spacious double room features air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom boasting a hairdryer. The unit has 1 bed.

38 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarSafety deposit boxTVTelephoneAir conditioningHair dryer

Premium Room, 1 King Bed (1 King Bed)

Non-refundable
Breakfast Included
20% OFF$253.78

$203.02

Includes taxes & fees

Premium Room, 1 King Bed (1 King Bed)

Non-refundable
Half Board
20% OFF$404.16

$323.33

Includes taxes & fees
Premium Room, 2 Twin bed - Photo 1
Premium Room, 2 Twin bed - Photo 2
Premium Room, 2 Twin bed - Photo 3
Premium Room, 2 Twin bed - Photo 4
1/4

Premium Room, 2 Twin bed

The spacious double room offers air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom boasting a hairdryer. The unit has 2 beds.

38 sqm
Sleeps 3
2 Twin bed (90-130 cm wide)
Amenities
MinibarSafety deposit boxTVTelephoneAir conditioningHair dryer

Premium Room, 2 Twin Beds (2 Twin Beds)

Non-refundable
Breakfast Included
20% OFF$253.78

$203.02

Includes taxes & fees

Premium Room, 2 Twin Beds (2 Twin Beds)

Non-refundable
Half Board
20% OFF$404.16

$323.33

Includes taxes & fees
Premium Room, 1 King bed, with Pool view - Photo 1
Premium Room, 1 King bed, with Pool view - Photo 2
Premium Room, 1 King bed, with Pool view - Photo 3
Premium Room, 1 King bed, with Pool view - Photo 4
1/4

Premium Room, 1 King bed, with Pool view

This double room features a pool with a view. The spacious double room provides air conditioning, a mini-bar, a balcony with pool views as well as a private bathroom featuring a hairdryer. The unit offers 1 bed.

38 sqm
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarSafety deposit boxTVTelephoneAir conditioningHair dryer

Premium, Guest room, 1 King, Pool view

Non-refundable
Breakfast Included
20% OFF$288.26

$230.61

Includes taxes & fees
Room, 1 King Bed, Ocean View - Photo 1
Room, 1 King Bed, Ocean View - Photo 2
Room, 1 King Bed, Ocean View - Photo 3
Room, 1 King Bed, Ocean View - Photo 4
Room, 1 King Bed, Ocean View - Photo 5
Room, 1 King Bed, Ocean View - Photo 6
Room, 1 King Bed, Ocean View - Photo 7
Room, 1 King Bed, Ocean View - Photo 8
Room, 1 King Bed, Ocean View - Photo 9
Room, 1 King Bed, Ocean View - Photo 10
1/10

Room, 1 King Bed, Ocean View

1 King Bed409-sq-foot individually furnished room, balcony with ocean views Relax - In-room massage availableInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 37-inch LCD TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing boardComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height view port in doorEco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

38 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Guest room, 1 King, Ocean view

Non-refundable
Breakfast Included
20% OFF$323.68

$258.94

Includes taxes & fees
Room, 2 Twin Beds, Ocean View - Photo 1
Room, 2 Twin Beds, Ocean View - Photo 2
Room, 2 Twin Beds, Ocean View - Photo 3
Room, 2 Twin Beds, Ocean View - Photo 4
Room, 2 Twin Beds, Ocean View - Photo 5
Room, 2 Twin Beds, Ocean View - Photo 6
Room, 2 Twin Beds, Ocean View - Photo 7
1/7

Room, 2 Twin Beds, Ocean View

2 Twin Beds409-sq-foot individually furnished room, balcony with ocean views Relax - In-room massage availableInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 37-inch LCD TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing boardComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height view port in doorEco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

38 m2
Sleeps 2
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Room, 2 Twin Beds, Ocean View

Non-refundable
Breakfast Included
20% OFF$300.76

$240.61

Includes taxes & fees

Room, 2 Twin Beds, Ocean View

Non-refundable
Half Board
20% OFF$451.16

$360.93

Includes taxes & fees
Room, 1 King Bed, Ocean View (Terrace) - Photo 1
Room, 1 King Bed, Ocean View (Terrace) - Photo 2
Room, 1 King Bed, Ocean View (Terrace) - Photo 3
Room, 1 King Bed, Ocean View (Terrace) - Photo 4
Room, 1 King Bed, Ocean View (Terrace) - Photo 5
Room, 1 King Bed, Ocean View (Terrace) - Photo 6
Room, 1 King Bed, Ocean View (Terrace) - Photo 7
Room, 1 King Bed, Ocean View (Terrace) - Photo 8
Room, 1 King Bed, Ocean View (Terrace) - Photo 9
Room, 1 King Bed, Ocean View (Terrace) - Photo 10
Room, 1 King Bed, Ocean View (Terrace) - Photo 11
1/11

Room, 1 King Bed, Ocean View (Terrace)

1 King Bed1119-sq-foot individually furnished room, furnished balcony with ocean views Relax - In-room massage availableInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 37-inch LCD TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing boardComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height view port in doorEco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on request, no cribs (infant beds) or rollaway/extra beds availableNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

104 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Room, 1 King Bed, Ocean View (1 King Bed)

Non-refundable
Breakfast Included
20% OFF$300.76

$240.61

Includes taxes & fees

Room, 1 King Bed, Ocean View (1 King Bed)

Non-refundable
Half Board
20% OFF$451.16

$360.93

Includes taxes & fees
Room, 1 King Bed - Photo 1
Room, 1 King Bed - Photo 2
Room, 1 King Bed - Photo 3
Room, 1 King Bed - Photo 4
Room, 1 King Bed - Photo 5
Room, 1 King Bed - Photo 6
Room, 1 King Bed - Photo 7
Room, 1 King Bed - Photo 8
Room, 1 King Bed - Photo 9
1/9

Room, 1 King Bed

1 King Bed409-sq-foot individually furnished room with a balcony Relax - In-room massage availableInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 37-inch LCD TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height view port in doorEco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

38 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Room, 1 King Bed

Non-refundable
Breakfast Included
20% OFF$230.29

$184.23

Includes taxes & fees

Room, 1 King Bed

Non-refundable
Half Board
20% OFF$380.69

$304.55

Includes taxes & fees
Room, 2 Twin Beds - Photo 1
Room, 2 Twin Beds - Photo 2
Room, 2 Twin Beds - Photo 3
Room, 2 Twin Beds - Photo 4
Room, 2 Twin Beds - Photo 5
Room, 2 Twin Beds - Photo 6
Room, 2 Twin Beds - Photo 7
Room, 2 Twin Beds - Photo 8
1/8

Room, 2 Twin Beds

2 Twin Beds409-sq-foot individually furnished room with a balcony Relax - In-room massage availableInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 37-inch LCD TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height view port in doorEco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

38 m2
Sleeps 3
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Guest room, 2 Twin/Single Bed(s), Balcony

Non-refundable
Breakfast Included
20% OFF$229.69

$183.75

Includes taxes & fees

Guest room, 2 Twin/Single Bed(s), Balcony

Non-refundable
Half Board
20% OFF$379.68

$303.74

Includes taxes & fees
Room, 2 Twin Beds, Pool View - Photo 1
Room, 2 Twin Beds, Pool View - Photo 2
Room, 2 Twin Beds, Pool View - Photo 3
Room, 2 Twin Beds, Pool View - Photo 4
Room, 2 Twin Beds, Pool View - Photo 5
Room, 2 Twin Beds, Pool View - Photo 6
Room, 2 Twin Beds, Pool View - Photo 7
Room, 2 Twin Beds, Pool View - Photo 8
Room, 2 Twin Beds, Pool View - Photo 9
Room, 2 Twin Beds, Pool View - Photo 10
Room, 2 Twin Beds, Pool View - Photo 11
Room, 2 Twin Beds, Pool View - Photo 12
1/12

Room, 2 Twin Beds, Pool View

2 Twin Beds409-sq-foot individually furnished room, balcony with pool views Relax - In-room massage availableInternet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) Entertainment - 37-inch LCD TV with satellite channelsFood & Drink - Coffee/tea maker, minibar (fees may apply), room service (limited hours), and free bottled waterSleep - Blackout drapes/curtains, turndown service, and bed sheets Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippersPractical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on requestComfort - Fresh bed sheets (on request), climate-controlled air conditioning, and daily housekeepingAccessibility - Low-height view port in doorEco-friendly - Energy-saving switches and recycling binNeed to Know - Housekeeping on requestNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

38 m2
Sleeps 3
2 Twin bed (90-99 cm wide)
Amenities
Coffee/tea makerMinibarTVTelephoneHair dryerBathrobe

Guest room, 2 Twin, Pool view

Non-refundable
Breakfast Included
20% OFF$262.98

$210.38

Includes taxes & fees

Guest Reviews

8.8
Excellent1922 verified reviews
AI Summary

Guests highly rate the excellent service and frequently praise the great location.

Categories

Cleanliness8.5
Service10.0
Location9.5
Room Quality8.0
Amenities9.0
Value for Money7.5
Food and Beverage8.5
Overall Experience9.3

Select topics to read reviews

L
LeonidruRU
Verified booking
couple
Standard Room
Stayed in Apr 22, 2026

"Exceptional"

10.0
Helpful?
S
SimongbGB
Verified booking
couple
Standard Room
Stayed in Apr 22, 2026

"Fantastic stay in a lovely property"

10.0

Everything but in particular the beach is amazing.

Nothing

Helpful?
M
MissSAOCHELTENHAM, COTSWOLDS, ENGLAND
Verified booking
Couples
Standard Room
Stayed in Apr 20, 2026

"Not 5 star"

6.0

Nice but not 5 star Big conferences ruin the atmosphere and completely take over the hotel. Rude loud not 5 star

Helpful?
W
W9932IWkellym
Verified booking
Couples
Standard Room
Stayed in Apr 19, 2026

"Heaven as Usual"

10.0

I am a Bonvoy property loyalist, and have over 1400 nights. We always have a choice where we stay, and when in Phuket it’s always the Le Meriden Phuket Beach Resort. From the minute you arrive to the minute you leave the GM Julian’s entire staff are full of smiles and always ready to help. The private beach and renovated poll rival any property in Asia. The value for the stay and amenities is very fair. Thank you for a fantastic trip and we will be back soon. Kelly and Joni

Helpful?
N
NUZHETtrTR
Verified booking
couple
Standard Room
Stayed in Apr 19, 2026

"Exceptional"

9.0
Helpful?
S
SergeiruRU
Verified booking
couple
Standard Room
Stayed in Apr 15, 2026

"Exceptional"

10.0
Helpful?
M
MarinaruRU
Verified booking
couple
Standard Room
Stayed in Apr 12, 2026

"Exceptional"

10.0
Helpful?
S
Steen BuchreitzdkDK
Verified booking
couple
Standard Room
Stayed in Apr 12, 2026

"Very Good"

7.0
Helpful?
O
OoglieDooglieREDWOOD CITY, CALIFORNIA
Verified booking
Family
Standard Room
Stayed in Apr 8, 2026

"Worst check-in experience fora Bonvoy Elite Gold Member"

2.0

This is the first absolutely pathetic experience at a Bonvoy/Marriott property. We had booked this hotel for 5nights, for 3 people. One of them being a senior citizen (75+years). On reaching the hotel around 19.30, it took the reception around 10 minutes to see that they had a customer waiting to be served. After taking a note, the rude and absolutely unprofessional behaviour began. 1. They mentioned the booking is for 3 people and there will be a charge for the third person. On highlighting that the booking is made for "3" people - they refused to honour the booking. 2. Then they mentioned there would be another additional charge for the third person as their rooms are small and most of them do not accommodate 3 adults. (Why take the booking ????) Their front office staff was terribly rude - so we decided best is to avoid this property and mentioned them if they cannot honour the deal - then to cancel our stay, which they were so happy to do. I have never felt this humiliated on being a BonVoy Gold Elite member ( I am a gold member since past 11 years) and this is the first such incident. They took ages to process anything and made one person connect who kept just saying "Sorry" and I will go and ask the Manager. On asking why is the manager not coming out to speak with the customer - all they could say was "Sorry". They had zero regard to a senior citizen who was accompanying us. And when we left they did little to even help with the wheelchair. PATHETIC Luckily we had our own transport from the Airport so we could just get out of there. I would never ever go to this unpleasant and rude hotel again.

Helpful?
N
NadezhdaruRU
Verified booking
family_with_children
Standard Room
Stayed in Apr 8, 2026

"Excellent"

8.0
Helpful?
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