T Hotel Ryuoo

New and large rooms that were nicely furnished. In-house food was great and dining staff were the most professional and friendly.

Some staff seemed to avoid contact with guests, unsure why. Definitely not ski in ski out during end season as the snow is too little for this. Location- Almost no other food options in the vicinity except for the crepe stand, kebab stand and eating at the info centre

It was right at the ski slopes, and had a separate locker room for ski equipment. The staff was very friendly, and even insisted on driving us down to the parking when we left. The room was incredibly spacious, very clean and the breakfast was good, switching every other day. The hotel had its own little shop as well. They even had discounts for ski rental shops if you mentioned that you were staying at their hotel.

Location, staff, facilities were all perfect. Met at the station by the minibus which made our trip so much easier we will book again next winter for sure thank you

Limited evening meal Options for vegetarian caused us to eat out

位置方便 員工友善

晚餐單點 選擇很少

location is fine if you only want to sky on Ryuoo, if you want to visit Nozawa Onsen which is a much bigger, better equipped resort, you need to travel for roughly 1/2 an hour. There is a shuttle but you need to book it and it doesn't return after 4.30pm. If you want to dine in Nozawa (and there are very, very few places to eat at Ryuoo) you need to book a taxi and this is not always possible, on at least one occasion we were almost unable to find a driver and could have easily been stuck in heavy snow.

We booked thinking there was a spa available, these are only in some suites, the hotel itself has helpful staff but unless you only want to ski/board at Ryuoo, I really don't recommend it. The hotel has no vibe or easy bar to have a drink or socialise, it's essentially a comfortable hostel.

Our suite was very clean and comfortable. The breakfast was plentiful and in a pleasant dining room. The free shuttle service was excellent. The drivers were very helpful.

I think the breakfast and dinner options need to be more varied.

部屋は新しくきれい。充実している。

不満点から順に。 ・リフト券を２日券、１日券と「事前」予約しているのに、１日券の引き換え券しかない。１日券だと毎日引き換えに並ばなければならないため、今回２泊したのに２日目も２日券の引き換え券を準備していない。確認しても「あ、ありません。すみません」だけ（大柄な男性、眼鏡をかけ、短髪のフロント担当の方）。謝れば良いと思っているからサービスの向上は図られないだろうなと失望（交渉する気にもならなかった）。 ・同上のフロント対応者。事前にBookingを通じて連絡をしているのに、上記リフト券の件もこちらが伝えないとそもそも説明もなかった。 ・ホテルHPで鉄板焼きのレストランがあったのを確認していたが、途中からHPが閲覧できなくなる。Bookingのメッセージもホテルビュッフェのレストランでのコース夕食予約有無の確認のみで、鉄板焼きのレストランがないことは説明なし。鉄板焼きのレストランで食事するつもりで予約していなかったら、現地についたらお店の暖簾は出てるのに、中は荷物置き場。暖簾の意味も知らない、HPも急に閉鎖、説明もない、非常に低レベルな配慮しかできないのが現状。 ・部屋はきれいだが、ほころんだソファー（確認していないのか） ・アメニティの歯磨き粉、硬すぎで全然でない ・大きなロビーでもないのに、スタッフ同士がたって雑談してばかり（じゃまだし目障り） ・日本語も英語もしゃべれない方を清掃スタッフに配置するのであれば、すぐコミュニケーションできるように指導しておくべき

お部屋も綺麗で広かった。 宿泊前の質問等の対応も丁寧だった。

事前予約のコース料金が不明だった。 室内のコップが臭かったり汚れていた。