Louisville Marriott East

Excellent experience

Everything is good

Had a confirmed reservation through Bonvoy app for 2026 Derby weekend. GM for this franchise then reached out and cancelled our reservation with a stated reason of the reserved rate not being high enough. Be careful, they can cancel your reservation at a whim.

Excellent hotel

I booked two rooms at Louisville Marriott East for the 2026 Kentucky Derby through the official Marriott Bonvoy app—confirmed and paid. Weeks later, I received an email from the hotel’s GM stating the rate “would not be honored” because it was too low and they were canceling my reservation. No apology. No alternative. Just a demand to rebook at eight times the original rate. Multiple follow-ups with both the GM and Marriott corporate led nowhere. Corporate acknowledged it wasn’t a capacity issue—but still refused to back the reservation guarantee, claiming it only applies if you’re physically at the hotel when they screw you over. What’s the point of a confirmation if it means nothing? The GM clearly didn’t realize they had listed the property during Derby weekend, and instead of owning the mistake, they chose price gouging over integrity. This behavior is shameful and reflects terribly on the Marriott brand. Avoid this hotel like the plague during major events. If they can cancel confirmed reservations without consequence, your booking means nothing.

It fine for a quick overnight but nothing special

The property was nestled in between various different car dealerships. Not attractive and not convenient to shops.

Everything awesome

We had a wonderdul stay. Everything was clean and just as it should be. We even received a room upgrade, and a food/beverage voucher for the restaurant at check-in.