Renaissance Asheville Downtown Hotel

Great hotel and excellent location. Highly recommend to stay here as you visit and walk Asheville

This review is not based on a stay. I was about to book a room, the rate seemed reasonable for a pet friendly downtown hotel with parking. However, to say they have parking is very misleading. You have to pay $25 a day to park there. I told them I would be coming in around 8 pm and asked if I would have the parking for a full 24 hours and the answer was no. It would expire by 3 pm. The pet fee was $50 per day! That doesn't see friendly to pet owners. I'm just putting this out there because these exorbitant fees are not obvious on the booking sites. I read a review that mentioned a parking fee, which is why I called, but I never imagined that they would charge their guests soooo much.

We had a great stay at the Renaissance Asheville. The location is excellent—close to downtown with many restaurants within walking distance. The view from our room was also beautiful, with mountains in the distance. What stood out the most was a young male staff member at the hotel restaurant. I didn’t catch his name, but he was exceptionally kind and patient with my child, who has special needs. His genuine care truly reflected the quality of the staff. The hotel itself is clean, nicely renovated, and has a lovely artistic style. We would definitely come back

Wonderful staff and location. Great parking

Very good location close to downtown shops and restaurants. The lobby and bar area are beautiful. The rooms are adequate. I'd recommend a better coffee machine option - it's a 4 star, perhaps a nespresso machine. And they could upgrade the showers. The pop-up ceiling above the tub didn't reflect the caliber of hotel it is imo.

Excellent rooms. Go out the back door and you are on the edge of the historic downtown.

This hotel was a great venue for the 2026 NCADA Conference. The staff was always helpful and professional. Food at the hotel was great and the location to downtown was one of, if not the best feature of this hotel. Would recommend this hotel to anyone.

Rooms were spacious and clean. Checkin was efficient with helpful staff. Location in Asheville makes walking to downtown restaurants and shops easy.

I made the mistake of booking only a one night stay when I needed two. The staff called that morning (3/14/26) and asked why my things were still in the room and that’s when I discovered my mistake. The ladies at the front desk said that the hotel was fully booked for the night but put me on a brief hold. They then informed me that they were able to hold my room for another night. I just had to check out and immediately check back in but they worked their magic. I do not know who the individual was but the employee working the front desk on the mid-morning of March 13 needs a raise and a big hug from me. Customer service at its finest.