Hard Rock Hotel Los Cabos All Inclusive

The Property was new and nice and clean. It looks like the photos. The food quality was very good for an all inclusive. Particularly the dinner restaurant options. The service was good and it was great value for money. An excellent place for families. The kids loved the slides and kids club.

Hotel guests are second class citizens at the main pool. The majority of sun beds at the main pool are reserved for timeshare guests. They use the hotel pool instead of their own pool. Very few sunbeds are left for hotel guests. I had to go to the pool at 7am just to get a spot for the family (and front row wasn’t an option for hotel guests. The location is very isolated. 30 mins drive from the main town and a USD $47 cab ride (uber is not allowed to pick guests up). The location is also quite exposed to wind as it is on an unstable ran beach.

Everything was perfect. Oscar our butler was amazing. Raphael and Sergio by the members pool were amazing. Our room was always clean and comfortable. Our ride to the airport was smooth and quick. Everything was wonderful and fairly priced. I would recommend this hotel due to the great food, drinks and atmosphere. My first impression when I stepped inside was WOW. The noise level at the main pool was pretty high but other than that it was an appropriate amount of noise.

Food is first rate, accommodations are 5 star, and the staff is amazing - special shout out to concierge members Chetan and Edson, and pool concierge Angel for treating us like members of your own family! Each went to great lengths to make our stay wonderful. The pool waiters were very attentive and the food at the pool is awesome (Tuna Poke Bowl and shrimp quesadillas should be added to room service menu - they are the best!

Been to several all-inclusive resorts around Mexico and the Caribbean. This one scores fairly low. The rooms and food are both average. The pools are average. The entertainment is average/sparse. The beach is unusable completely due to winds/currents. The staff are largely unfriendly, unaccommodating to guests, and in some instances outright rude. Compared to other resorts, we felt pretty unwelcome, despite being very kind and patient and providing generously with tips. Anyway, we won’t return to this place and would not recommend it to other families or groups.

We recently had the pleasure of staying at this resort for 5 days to celebrate my wife’s Birthday! While it was not the largest or most active as some of the other Hard Rock Resorts we have visited, it quickly became our favorite due to the staff and unparalleled service and attention! We traveled Member VIP as a guest of a friend. The hotel, pools, grounds, room, beach, and every aspect of the physical property were well beyond expectations. That said the friendships we established with the staff were a very unexpected surprise! I would like to recognize a few of these people for their outstanding level of attention and service. Upon our arrival we were met in the VIP lounge by our Concierge Rodrigo! We have had many Concierges over the years, but this gentleman was THE BEST! From our arrival to the departure from the property, he was at our call and made sure we had every and any thing we needed and more! He even provided us with his personal contact information in the event that we had a question or needed something during his off hours! Simply the BEST! At the pool, we had the pleasure of meeting Diego, the pool manager. He was fantastic and made sure that we had our desired area to spend the day with a smile and very gracious attitude each day of our stay! And what is a pool without drinks and food. Luis our server throughout our stay was one of, if not the best, we have ever had! He kept us full in every way throughout the day, and even when he was busy, he smiled, interacted, and conveyed that he was truly happy to be of service, which means a lot to us! Finally, I would like to mention Pamela from the hospitality department. She was our hostess the first night we were there, and coincidentally happened to be the hostess at each of the 4 additional restaurants throughout our stay! She has the same name as my wife, so we made a very quick and great bond! In closing, this property checks all the boxes. However, it was these individuals as well as countless others we encountered, that have made this a “must return” and have earned our patronage and friendship for years to come! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ 5 Stars is not enough!

Miguel was very helpful and helped us check in earlier than anticipated and we were able to upgrade our room. It was exceptional service!

We arrived around 3 and went straight to adult pool waited a long time for guacamole and a drink. Gave up and left. Went to the buffet. Nothing on it anyone would eat. They were closing in 10 mins. Went to a bar because we had no other choice. Everything closed except bars. Tried to eat dinner at 7:30. Over a 2 hour wait at the only 2 restaurants open. They claim 3 are open but one only takes reservations that you have to make 2 days in advance. So I'm going to bed having only ate a bag of chips off the room counter all day. I'm exhaused waiting 2.5 hours to eat dinner is not something I'm up for waiting for. My family paid a hell of a lot of money to come on this trip and Hard Rock has totally disappointed. 3000 for a room for 4 nights and I'm eating chips for dinner!!!

Lots of fun great fun great activities and the people at the pool were amazing entertainment service top stars