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8 / 10 Guest Rating

Mercure Exeter Southgate Hotel

Southernhay East, Exeter, gb

Mercure Exeter Southgate Hotel - main view

About the Property

Central Location with Stunning Views
Mercure Exeter Southgate Hotel offers a prime location in central Exeter with picturesque views of the historic old cathedral.

Luxurious Health and Fitness Facilities
Enjoy the hotel's health and fitness centre featuring an indoor swimming pool, gym, sauna, and whirlpool spa for ultimate relaxation.

Dining Excellence and Relaxation
Indulge in elegant dining at The Gate House Restaurant, sip on drinks at the Terrace lounge bar with a secluded patio, and savor traditional Devonshire afternoon tea.

Experience the best of Exeter with a stay at Mercure Exeter Southgate Hotel.

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival. Please inform the property if any of the guests are children, so the rooms can be set accordingly. Mercure Exeter Southgate Hotel is located in central Exeter, with views over the historic old cathedral. Enjoy yourself at the Spa Naturel with complimentary use of the fitness suite during your stay. You are able to access the indoor heated swimming pool for only 10GBP per person, this price includes up to 2 children under the age of 16. There is also a sauna and a whirlpool (age restrictions apply.) Each of the hotel’s rooms features Freeview TV and facilities for making tea and coffee. There are also a number of interconnecting rooms available. The Terrace lounge bar has a secluded patio, while The Gate House Restaurant offers elegant dining. Traditional Devonshire afternoon tea is also served. It is just a 5-minute walk from the hotel to the shops and restaurants of the city center. Busses are available along the High Street, and Exeter Central Rail Station is 10 minutes’ walk away. Parking is available on site and charged at £16 per 24-hour period.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8
Excellent5419 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the central location.

Categories

Cleanliness7.5
Service8.9
Location9.0
Room Quality7.4
Amenities8.0
Value for Money7.4
Food and Beverage8.0
Overall Experience7.9

Select topics to read reviews

W
WILLgbGB
Verified booking
couple
Standard Room
Stayed in Jun 15, 2026

"a lovely hotel full of good staff from room service to bar staff to receptioson ."

9.0

staff were great , they changed room for us when there were some issues in the first room ...all staff were were so friendly and helpful, breakfast was nice and the pool was fun of course ..BUG SHOUT for Lucy who was kind and supportive from receprtion when we cahnged our room ..she was staright on it and genuine and helpful , thankyou LUCY

it was a bit shabby but im told a refurb is on the way ...

Helpful?
S
SarahgbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 15, 2026

"Excellent"

8.0
Helpful?
P
PaulgbGB
Verified booking
couple
Standard Room
Stayed in Jun 15, 2026

"Very Good"

7.0

It was a nice comfortable hotel with good rooms

The food could have been better

Helpful?
F
FelicitygbGB
Verified booking
family_with_children
Standard Room
Stayed in Jun 14, 2026

"Very Good"

7.0

Both rooms were very tired and cramped

Helpful?
J
JennygbGB
Verified booking
couple
Standard Room
Stayed in Jun 14, 2026

"Great location with good facilities and friendly staff."

9.0

Location, excellent shower. On site parking and friendly staff.

We were delayed, arriving at 23rd. We were hungry but 24 hour room service only offered sandwiches and pizza with crucially no GF option so I went to sleep very hungry.

Helpful?
M
MichaelgbGB
Verified booking
couple
Standard Room
Stayed in Jun 13, 2026

"Nice hotel.stayed on way to Cornwall to break our journey there and back.very cosmopolitan hotel."

7.0

Nice room.clean.big space in room.fairly quiet.good breakfast.enjoyed room service meal .

Beds were a bit hard.husband could feel springs as he lay down but put a towel under his back which helped , but perhaps hotel could provide a simple wool bed topper to extra cushion the bed for people if they request it to make it not so hard.we took our own for myself as we always do and used it for me.It did help a bit.

Helpful?
W
williamgbGB
Verified booking
couple
Standard Room
Stayed in Jun 13, 2026

"Was told when arriving that the Hotel was full, hence the room we got!!!"

4.0

Ordered a meal in the room, It came very quickly.

The size of the room

Helpful?
B
burnagbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 12, 2026

"Lovely staff and great breakfast"

8.0

The breakfast was amazing I was very impressed and it took away the disappointment of facilities, staff very accommodating and helpful cannot fault the customer service.

I paid extra for a better room yet it was not impressive it was very small not like the online photos and the only difference to a standard is decoration with topped up fridge and robes in bathroom also coffee machine is a cheap one not a decent one,the jacuzzi was out of order which we wanted to relax and the sauna was like being sardines in a tin can also the gym was very small again misinterpreted on website which makes it look bigger. However this being said we would stay again just for the breakfast and lovely staff. Also clean. Also bath would fill up when having a shower as the plug hole was not emptying.

Helpful?
M
MichaelgbGB
Verified booking
couple
Standard Room
Stayed in Jun 12, 2026

"On the whole, a lovely stay at the hotel"

8.0

Liked convenient position

Single beds

Helpful?
C
ChristophergbGB
Verified booking
solo_traveller
Standard Room
Stayed in Jun 12, 2026

"Exceptional"

9.0

Location and parking were a big plus as well as a great hotel

Helpful?
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