InterContinental Kansas City at the Plaza by IHG

Roxann was the best bartender ever — super informative and a great time!

Great hotel. Went to the pool and had the best bartender in the KC area (Roxanne). Great experience!

Roxann was the pool bartender and amazing! Super helpful with drink and food recommendations

Roxann was super awesome! Our entire trip was made way better by her!

Service: I encountered Erica at the concierge desk when I walked in and she was amazing! She was extremely polite and helpful! She seemed eager to help me and made my check in super easy and painless. I encountered her on several other occasions and every time I approached her I was met with a smile and kind soft words. She solved every problem I presented willfully and addresses every question or concern with empathy and patience.

Solo la ubicación

Una basura en 5 días no nos hicieron la habitación y tod los días excusas pero de cobrar no se olvidaron. Una porquería abusadores por q era el Mundial

I love the luxury of the older property- it was spacious with generous community spaces through the hotel- this is definitely something most chains skimp on these days. Of course it was clean and the staff extremely friendly and helpful. The beds were comfortable. The bathroom was fine.

Perhaps it is a little dated in certain places. Not overwhelmingly though. The garage was really the biggest problem- I think there was a urine stink and a pile of vomit that hadn’t been cleaned. Definitely I can imagine the challenge being so close to the plaza, but they ought to keep it cleaner.

Ubicación

Mala atención e instalaciones con falta de mantenimiento

The hotel seems like it’s been around for a while. It seems like an older hotel. Our suite was nice and big. I liked having two separate bathrooms and a door for the bedrooms. Also liked having the two different balconies. The halls and the carpet in the room also had a weird smell to it like it hadn’t been cleaned that thoroughly in a long time. Where I experienced problems was the knowledge and availability of hotel staff. It seemed like no one could tell me whether or not my one year old son would be eligible for free breakfast. I also needed something from the lobby in the evening and not a soul was in sight at the desk. I had to call just to get the manager to come out of their office. Looking past that, the one night stay was nice. The pool area is really nice and the surrounding area has a lot to offer in terms of things to, views, and places to eat and shop. Oh, also, if you get a drink from the bar, just know that it will come with 19% gratuity for even a single item. I paid $19 for an Old Fashioned.