Athos Guesthouse

Super Location and a comfortable room in an historic building

Merkeze bağlı olduğu yer ve konumu güzel

Rezervasyon ve Ödeme Kaynaklı Mağduriyet Hakkında Sayın Yetkili, Otel de yapmış olduğumuz rezervasyon sırasında ciddi bir aksaklık yaşamış bulunmaktayız. Rezervasyonumuzda bir çift kişilik yatak ve bir tek kişilik yatak talep etmemize rağmen, otele giriş yaptığımızda yalnızca çift kişilik yatak bulunan bir oda verilmiştir. Bu durumu kabul etmediğimizi ilettiğimizde bizi farklı bir tesise yönlendirdiler. Ödeme sürecinde de sorun yaşanmıştır. Kartla ödeme işlemi gerçekleştirilemediği gerekçesiyle, işletmeci tarafından IBAN bilgileri kendisi tarafından sistemr girilmiş olup ödemeyi bankanın kişisel hesabı üzerinden talep etmiştir. İlgili tutarı IBAN’a gönderdik, ancak sonrasında isim bilgisinde hata olduğu gerekçesiyle ödemenin hesabına düşmediğini, kontrol ettikten sonra tekrar hesaba geçmesi halinde iade yapılacağını tarafımıza ilettiler. Otel çalışanlarıyla birlikte bankamızla görüştüğümüzde, ödemenin karşı bankadaki otel hesabına başarıyla gönderildiği bilgisini aldık. Ancak buna rağmen otel, ikinci bir ödeme daha talep etmiş ve yeni bir ödeme yapmak zorunda bırakılmış bulunmaktayız. Bugüne kadar tarafımıza herhangi bir iade yapılmamış, yalnızca “hesap kontrol ediliyor” şeklinde geri dönüşler alınmıştır. Yaşanan bu durum, tamamen tesis çalışanlarının hatasından kaynaklanmaktadır ve tarafımız mağdur edilmiştir. Tüm banka dekontlarımız ve ödeme kayıtlarımız elimizde mevcuttur. Konunun incelenerek, tarafımıza iadenin en kısa sürede yapılması konusunda yardımcı olmanızı önemle rica ederiz.

It’s not good

Every thing, and very loud

Athos Guesthouse is located in a central position in Kotor’s Old Town. The rooms are on the first and second floors of the building, while on the ground floor there is a bar/restaurant open both to guests and to the general public. The staff are kind and helpful, even though they also have to run the bar at the same time. There is a nightclub next door, but they make sure to point this out at the time of booking.

Breakfast starts at 9:00 a.m., when the bar opens, and the waiting time depends on how many customers there are besides the guests. Pancakes, crêpes, coffee, cappuccino, eggs, etc. Anyone who wants to spend a full day at the beach or go on an excursion risks leaving late in the morning. The bathroom needs to be cleaned and managed better. Towels had a strong smell of smoke.

Lage

Altes heruntergekommenes Zimmer Ameisenproblem

Great old town location, room was cute! Not as noisy from the surrounding bars as other reviews said (windows when closed blocked a lot of the noise). Owners were lovely. And I think the property should be higher rated..

Hot water for shower didn't work, only negative.. they were getting it fixed. Also, DON'T DRINK THE WATER HERE! Made me sick. Also narrow steps - fine for us..

I did not like anything about this accommodation

SHORT VERSION OF THE STORY The hotel stole 18 euro from us, aircon doesn't work while it is 32 degrees during the day, and the heat stays in the room overnight. The bathroom smells terrible, is humid (warm), smells like mold, and you can't attach the shower head anywhere so you need to hold it to shower FULL VERSION OF THE STORY: We arrived late, exhausted from a day of traveling and got offered 'another room because all rooms are taken'. Of course we have no choice because it's late and we're exhausted. The room was small, and the aircon only blows warm air. This while it was 32 degrees during the day, and the heat stuck in the room overnight. I had 2 terrible nights of sleep because of this heat. Next, the bathroom smells like mold, and was super hot and humid. On top of that the shower head didn't attach to anything, so I had to hold it above my head like I'm showering in the 1930's.  Finally, I aggreed to this accommodation for $380 AUD, this is written on booking.com as well. However THEIR BUSINESS charged $409 from my bank account. This is $29 (18euro) more than I aggreed on. When I asked staff about it, they said 'the numbers on booking.com are b*llshit, our system is correct' So they effectively stole 18 euro and didn't want to own up to it.  When I asked for a refund for this horrible experience, they said I am a 'very opportunistic person'.

Location is nice

We reserved 3 rooms and we have only 2 for a group of 9. Didn’t understand why they wanted to charge extra for the 3rd when I had already paid for 3