The Bridge Wroclaw - MGallery

The hotel has a very nice design and great location, right in the middle of the church district in Wroclaw. The room is large and very comfortable. The reception staff are very professional and friendly. The downside is the room service, which finishes at 11PM. The menu is very limited and includes a burger, club sandwich, pasta or a Ceasar salad. I arrived from the US after 11 PM and unfortunately couldn't eat anything and went to bed hungry. The next day I was very tired and wanted to order a meal from the restaurant and eat it in my room but the restaurant manager Lukasz said it was not possible and "these are the rules". This lazy approach demonstrates a lack of understanding of the guests' needs, and a lack of willingness to go above and beyond, which shouldn't be the case in a 5-star hotel. I suggest increasing the number of healthy options on the room service menu, and approaching your guests with a bit more empathy and in a welcoming way rather then reprimanding them and telling them to stick to the rules. If you travel for business I suggest staying in the AC Mariott instead.

There was only one person at the front desk chevking in customers. It was only two people in front of me yet it took 20 minutes to check in.

Wszystko dziala jak nalezy,obsluga mila i pomocna.

Rigtigt lækkert hotel, alt var pænt og rent. Venlige folk i receptionen.

Service hat noch viel zu lernen. Frühstück entspricht die Qualität nicht! Das soll ***** haben?! Um die Terrasse zu besuchen musste man extra Bezahlen und im Voraus reservieren! Schön wäre es eine Information darüber und zwar im Voraus.

Best hotel in town, amazing wellness area and great gym space! We will definitely choose this hotel for our next stay in Wrocław! Thanks

New hotel in city center area of Wrocklaw. Nice brand new premises, but fairly cold staff at reception. No concierge at arrival helping with suitcases and no concierge to help us to being them to the room: a bit disappointing for 5 star hotel. Breakfast good and decent selection of quality food. Staff at brekafast is welcoming. Rooms are nice decently sized and very well kept. Bathrooms are pleasantly decored. Recommended for family and business stay but please improve the concierge matter.

Upea hotelli, loistava sijainti, vaikkei aivan keskustassa. Sijainti joen varrella niin kauniissa ympäristössä keskellä kauniita vanhoja kirkkoja ja rakennuksia. Ihanan ylelliset huoneet ja myös tunnelmavalaistus oli mietitty. Hyvä spa, mutta osa saunoista kylminä. Kuntoiluhuone oikein toimiva. Aamiaisella viikonloppuaamuna erinomainen valikoima, arkiaamuna suppeampi. Suosittelisin ehdottomasti!

Very nice hotel, central in old town, comfortable room, great breakfast, thoug I really don't understand why coffe only was available by order to waiter..

Staff was happy and friendly also very accommodating. Location was perfect in every way as well . I couldn’t stay at a nicer place