The Queen Catherine Hotel

Perfect place to stay on a coast to coast walk. Osmotherley a beautiful spot.

We were put in a different hotel to the one we had booked and paid for. No explanation was given but the hotel we had booked was “closed for refurbishment” the day we arrived and reopened the day we left. Our bathroom was not clean, the bed uncomfortable and made such a noise whenever you moved it woke us up.

Different hotel, other closed for refurbishment. We were not informed

Facilities basic, bed small and uncomfortable and shower unfinished.

Great location ,,,,and staff lovely ,,,apartment with two bedrooms brilliant stay

Nothing to much to complain about

We refused to stay. Filthy room. Dirty sheets that hadn’t been changed . Someone’s bodily fluid still on the sheet in the middle of the bed! Dog footprints on the outer cover. No mattress protector and a blocked toilet including a poo stain. This room had not been cleaned. Rude staff accused us of it all! We had only taken our bags to the room after being shown the room. Appalling and no refund from booking.com because they take the side of the hotel! Avoid at all cost!!!!

There is nothing to like about this hotel! Shocking standards all round. The staff are well versed in dealing with complaints and are totally ready to accuse customers with their rude rude manner. We were told we are barred for life! One thing that I am pleased to be told!! We immediately left this dreadful place. At no point did we give them any of our custom. They accused us of being drunk.. amazingly we had just driven 7 hours and just checked in. Laughable really. The reply from booking.com was to reach out to the hotel for a refund.. what a joke. I suggest they use our £120 to invest in a good cleaner, better staff and perhaps reconsider if providing hospitality is really their forte. Do yourselves a favour and book into the Golden Lion and ask for Christie. Directly across the road. Fabulous room, delightful breakfast and a real welcome. I’m expecting a ridiculous response to my review. Look at the photos and make your own mind up!

The staff, breakfast & location were all great.

No complaints.

Great location and good value. Food was quite good, and usual enormous Yorkshire portions. Room was very clean and comfortable.

Would have been nice to have had a more spacious room, but this was not a problem.

Really kind & warm hearted host(Cristina)

Location and staff

Nothing