Residence Inn by Marriott Salt Lake City Downtown

We’ve always loved Marriott and are loyal Bonvoy members, with Residence Inn as our go-to choice for family travel. We were really looking forward to our recent three-night stay, but unfortunately, the property, service, and amenities fell far below the standards we’ve come to expect from the Marriott brand. While the online photos looked great, our two-room suite was located in a separate building across the parking lot that appeared to be a converted apartment complex. The hallways were dirty, dimly lit, and smelled of urine. Although our room itself was clean, it still didn’t meet typical Marriott quality. The next morning, we discovered the elevator was out of service and would be for several days. As guests on the third floor and me being a severe asthmatic, this was a major concern. When we asked about it, the response was "It won't be fixed for a few days." It’s hard to imagine how guests with mobility challenges would manage. Why isn't an additional elevator available for that size of a building? We also experienced issues reaching the front desk—our calls for towels went unanswered multiple times, yet when we called from an outside line, someone picked up immediately. While the staff we did interact with were polite, they seemed disengaged and not particularly eager to help. Overall, it was a disappointing experience that didn’t reflect Marriott’s usual excellence. Hopefully, management will address these issues soon, as the website’s claim of being “newly remodeled” certainly didn’t match the area where we stayed.

My room was clean and spacious, my bathroom fan never turned off which was a bit annoying but manageable. The staff was very friendly and welcoming. Breakfast every morning was always hot and delicious.The only real complaint I have is that the parking situation can be a bit tricky. My vehicle was too tall for the parking garage and there were a lot of smaller vehicles in parking spots outside that should have been put in the garage for those that wouldn't fit. One night I was even told to park off site at the nearby church but that parking lot was roped off. It was frustrating but eventually I was able to find a spot nearby.

This was the worst hotel experience we’ve had anywhere in the world. Poor sleep due to noisy aircon cutting in all night. Novice staff left to fend for themselves with minimal training. Our booking was messed up on our first night and the poor young clerk had no idea what to do. As we were returning 5 days later after a Yellowstone tour, we had to beg them to store our suitcase for the duration. Air conditioning sounds like a plane taking off every half hour all night. Room was clean and comfortable, breakfast was ok and some staff did their best to help. No phone in room and the manager was totally indifferent to our needs to make an urgent phone call regarding lost luggage at airport.

The room was spacious and clean. It was a bit loud from street noise. Staff was very friendly and helpful. Breakfast had several options

Great staff, great service

Excellent location downtown SLC. Good breakfast options for different dietary needs

The location is excellent for getting around town. The fitness room could use some attention but overall, the property is good. We would return.

I’ve stayed at several Residence Inn properties, but this one stood out in a big way. The staff were very courteous. One of the staff even offered us his personal fan so we could have some white noise when sleeping. Top notch.

Breakfast is really good;

Plastic cutlery