Hampton Inn Detroit Northville

The bathroom we had in room 313 was a poor layout. The toilet was an older model that sat way too low and once you were seated, reaching the toilet paper roll was not easy. On top of that, the toilet seat was on crooked. Just an overall horrible layout for a bathroom.

Oh, what a stay to remember—from 8/20 to 8/24, we had the pleasure of experiencing hospitality at its most... interpretive. The staff greeted us with such warmth that they even let us check in early. That brief moment of competence? Easily the highlight of our visit. From there, it was a masterclass in how not to run a hotel. The staff was so friendly, they must’ve thought we’d enjoy a more “natural” experience—no towels, no trash pickup, and certainly no cleaning, despite our repeated requests. They even had a charming little sign promising cleaning every other day. Adorable! Four days later, still nothing. I guess they meant “every other day in an alternate universe.” And the hot water situation? Oh, just a minor detail—who needs it for over 24 hours, right? Cold showers build character. In summary, if you're looking for a place that redefines the meaning of “worst hotel stay ever,” look no further. Five stars—for effort in disappointment.

There was no hot water for over a day. No communication with guests. No posting of information. There seemed to be little concern and certainly no alternatives offered. During my three-night visit I had no cleaning service. Zero. The breakfast was “hit or miss”. Found two yogurts in the frig one morning. Another morning there were a few yogurts lying on the counter among spilled juice. Disposables filled the trash bins —paper goods, plastic “cutlery”, coffee cups… This is a blemish on the Hilton name!

Soap dispenser in Shower was empty, the water heater didnt work ( cold shower ) and the fire alarm etc off at1:40 am for about 15- 20 mins. w/ no explanation. windows dont open in rooms = no fresh air or escape if fire were to actually happen. No drinking water provided in room at all.

A fire alarm went off at 2am and a pipe had burst outside our door. The hallway flooded and leaked into our room. We were able to switch rooms where our carpet beneath the AC unit was soaked and were told by the employee at the front desk that this was normal. It obviously happened often as the room smelled like mildew. There was no hot water. No apologies or accommodations were provided despite this terrible stay. We cut our visit short and went to a different hotel.

Idk

Hotel seems newly renovated. Antonio at the front desk was very friendly, engaging and answered all of our questions with a smile. The hotel was very clean and our room was the standard Hampton room with mini-fridge and coffee maker. The gym had everything we needed treadmills, elliptical, Peloton, free-weights, kettle-bells and a pulley station. I loved the added touch of having self-serve ice tea available at the front desk. This is a great location because the hotel has a grocery store across the street and Target and Costco next door. We will definitely come back.

Check in was great! Brett greeted me with a smile and I was checked in quickly. When we got to the room it smelled and immediately upon inspection, there were like, juice stains on the mirror. Which made me feel like the room wasn’t cleaned properly. We went to get some lunch, came back, and there was a centipede crawling in the bathroom. Our second day, we asked for more towels and were told there weren’t any, they gave us pool towels. We just never felt like the room was clean, we kept seeing bugs, little ones, centipedes, no ants. But still, it just didn’t seem like there was any pride in cleaning. Also, there was no physical remote. You can share your room key, but it doesn’t allow the remote feature to be shared. So my boyfriend was having to constantly ask me to change the station or turn up the volume. Wouldn’t stay again.